Welcome to AAA Automotive Limited, a renowned used car dealer based in the heart of Gateshead, Tyne & Wear. Our business is built on the foundation of offering great savings on quality used cars, ensuring our customers receive a first-class customer service and competitive pricing. We take pride in our extensive range of used cars, handpicked to suit all budgets and lifestyles. Our well-established presence in the Gateshead area, coupled with our excellent reputation, makes us the go-to dealership for those looking for a reliable and trustworthy second-hand car.
Our Services
At AAA Automotive Limited, we pride ourselves on providing a wide array of services to cater to our customers' needs. These services include:
1. Quality Used Cars: Our diverse range of used cars is sourced from various manufacturers, ensuring we have something for everyone. From compact city cars to spacious SUVs and practical family cars, we are confident that you will find the perfect vehicle to suit your requirements.
2. Expert Advice: Our knowledgeable and experienced team is always on hand to provide guidance and advice on all aspects of vehicle ownership. From selecting the right car for your needs to understanding its maintenance requirements, our friendly staff will go the extra mile to ensure your satisfaction.
3. Vehicle Maintenance: Our expertise extends beyond selling used cars. Our trained technicians offer a comprehensive range of vehicle maintenance services, ensuring your car remains in the best possible condition. From routine servicing and MOT testing to more complex repairs, our skilled technicians can handle all your vehicle maintenance needs.
4. Competitive Finance Options: We understand that purchasing a car can be a significant financial investment. That's why we offer competitive finance options, making it easier for you to drive away in your dream car. Our flexible finance plans can be tailored to your specific needs and budget, ensuring you get the best possible deal.
5. Part Exchange and We Buy Cars: If you are looking to upgrade your current vehicle, we can help. Our part-exchange service allows you to trade in your old car towards the purchase of a new one, making the process of buying a new car smoother and more affordable. Additionally, we also offer a 'We Buy Cars' service, providing a quick and convenient way to sell your car, even if you are not purchasing a new one from us.
Opening Hours and Location
We are open six days a week, Monday to Saturday, and welcome customers by appointment on Sundays. Our showroom, located at 353-55 Old Durham Road, Gateshead, Tyne & Wear, NE9 5LA, displays our current stock of used cars. We invite you to visit us during our opening hours to browse our range of quality used cars or to discuss any of our services with our knowledgeable staff.
Poor Customer Service and After-Sales Experience
The majority of the reviews express dissatisfaction with the customer service and after-sales experience at this car dealership. Several customers have reported issues with the vehicles they purchased, including faulty brakes, engine problems, and poor maintenance.
Faulty Vehicles and Unreliable Cars
Many customers have complained that the vehicles they bought from this dealership were faulty or had major issues, which were not disclosed to them at the time of purchase. Some customers reported that their cars broke down repeatedly, while others experienced problems with the engine, transmission, and braking system.
Disregard for Customer Convenience and Discomfort
Some customers have expressed frustration with the dealership's lack of concern for their convenience and discomfort. One customer, for example, had to commute to work in a car that had engine problems, causing him significant stress and discomfort.
Communication Issues and Lack of Transparency
Several customers have reported difficulties in getting in touch with the dealership, with some experiencing long delays or no response at all. Others have expressed concerns about the dealership's lack of transparency regarding the vehicles' condition and any potential issues.
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