Delivering World-Class Freight Solutions

F.S. Mackenzie Ltd is a prominent provider of shipping, logistics, and warehousing services. Our headquarters is located in Basildon, Essex, and we have been delivering high-quality services since 1951. Over the past 50 years, our company has evolved from a transport and shipping entity to a global total solutions freight forwarder. We take pride in offering proficient and punctual services that cater to the specific needs of our clients.

Our vision is to provide the highest quality shipping services that are both proficient and timely. We aim for excellence in every aspect of our business and ensure that our communication with you is efficient, clear, and concise. At F.S. Mackenzie Ltd, we prioritize the needs of our clients and offer tailor-made transport and logistics packages. Our services are supported by our UK offices and international network, as well as by our partner offices across the globe.

F.S. Mackenzie Ltd is a subsidiary of the Famous Pacific Shipping Group, which is a listed company on the SGX (Singapore Stock Exchange). Our parent company is wholly owned by Singapore Post, and we operate at the heart of a dynamic and enthusiastic team that takes pride and passion in serving our customers.

Our Services

At F.S. Mackenzie Ltd, we offer a complete range of shipping, logistics, and warehousing services that cater to our customers' exacting requirements. We work within an extensive network of partners and agents around the world and deliver sea, air, road, and rail freight services worldwide. Our services include:

Sea Freight: We provide import and export sea freight services for Full Container Loads (FCL) and Less-than Container Loads (LCL) that serve customers' specific needs. Our expertise in sea freight is unparalleled, and we offer LCL service to New Zealand.

Air Freight: Our air freight services are an integral part of our multimodal services. We offer flexible and economical air freight solutions that cater to our customers' unique needs.

Road Freight: We offer road freight services for groupage, part and full loads covering both domestic and European routes. Our road freight services use a dedicated network of vehicles and sub-contractors, ensuring timely delivery.

Rail Freight: Rail freight services are a cost-effective alternative to road freight. We offer rail freight services from Europe to the UK, which are supported by our extensive network of partners and agents around the world.

Caravan, Cars & Motorhomes: Our specialist and experienced staff are skilled in assisting customers with their caravan, RV, motorhome and car shipment requirements from quotation to delivery.

Logistics & Warehousing: Our logistics and warehousing services include packing, wrapping, palletising, storage, and same-day shipping and delivery. Our services are punctual and precise, ensuring reliable delivery.

Customs Clearance: Our import and export customs clearance services support customers in faster and hassle-free clearance of their cargo. We offer expert guidance and support in customs clearance.

Our Management Team

Our management team is composed of experienced professionals who are committed to delivering exceptional results in an ever-shifting landscape of shipping, logistics, and warehousing. Our team includes Steve Mercer, Managing Director, and Steven Hughan, Commercial Director.

Steve Mercer, Managing Director, is proud to be a part of such a professional, dynamic, and enthusiastic team. At the heart of F.S. Mackenzie Ltd are individuals who take pride and passion in serving our customers by offering consistently high levels of customer service. Steve is confident that our team can deliver proven results in an ever-shifting landscape of shipping, logistics, and warehousing.

Steven Hughan, Commercial Director, is thrilled to be part of such a family environment at F.S. Mackenzie Ltd. Each member of our staff takes ownership of each and every consignment, no matter how big or small. Steven's role is made easier by the innovative culture we have created, and our business flourishes on our relationship management, from our staff to our customers.

Update Share

Positive: Many customers have had positive experiences with FS Mackenzie, praising their excellent customer service, helpfulness, and stress-free experience.

Negative: Some customers have expressed dissatisfaction with the company's service, citing delays, incompetence, and aggressive driver behaviour.

Overall Ratings

The reviews of FS Mackenzie, a shipping and logistics company, are mixed, with some customers expressing satisfaction and others experiencing issues.

Reliable Service

Some reviewers have had positive experiences with FS Mackenzie, including Sergiu Hritac, who praised the company's help with customs clearance and taxes. Liam D. and Monty McPherson both gave the company 5-star ratings, commending their excellent customer service, helpfulness, and stress-free experience.

Delayed Cargo

However, several reviewers have expressed dissatisfaction with the company's service. Victoria Kolesnikova and Jax both gave 1-star ratings, citing delays and incompetence. Victoria claimed the company deliberately delayed her cargo to make more money, while Jax experienced numerous issues, including extreme stress and a significant cost increase.

Concerns about Driver Behaviour

One reviewer, an unnamed author, reported a safety concern regarding a driver named Pawel, who allegedly displayed aggressive driving behaviour, including speeding and not using turn signals. The reviewer urged the company to address this issue to prevent accidents.

Negative Aspects

In addition to delayed cargo and incompetent service, some reviewers mentioned additional issues, such as poor communication and high prices.

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