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At Window Advice Centre, we pride ourselves on providing impartial expert advice to consumers looking for double glazing solutions in Glasgow, Edinburgh, Dundee, Perth, Stirling, Fife, Lanarkshire, Ayrshire, and across Scotland. With over 40 years of experience, our team of qualified architects and members of the Chartered Institute of Architectural Technologists has been helping consumers make informed decisions when it comes to replacement windows and doors.
Our unique service is designed to take the stress and hassle out of finding the right double glazing solution for your home. From our initial survey and advice stage to our tender presentation, ensuring satisfaction, and 10-year protection, we walk you through every step of the process, ensuring that you receive the best value for your money.
Our Services
Our comprehensive service includes impartial expert advice on replacement windows and doors, thermal efficiency, security, noise reduction, weather resistance, and product lifespan. We also provide guidance on planning and building regulations, contractor competence, and costs. Our team of experts will work with you to understand your specific requirements and provide you with itemized quotations from up to 10 of the most suitable competitive approved contractors.
Our Process
Our process is designed to be straightforward and hassle-free. We start with a survey and advice stage, where one of our experts visits your home to understand your specific requirements. We then present you with a tender presentation, where you receive quotes from up to 10 approved contractors. Once you've selected a contractor, we ensure that the installation meets your expectations through our independent technical inspection prior to payment. Finally, we provide you with a 10-year insurance-backed guarantee on all approved work.
Why Choose Us
By choosing Window Advice Centre, you can be assured that you're getting the best value for your money. Our unique service allows you to compare quotes from multiple approved contractors, ensuring that you get the best deal. Our impartial expert advice and independent technical inspection ensure that the installation meets your expectations, and our 10-year insurance-backed guarantee provides you with peace of mind.
Service and Product Quality
The overall experience with the WAC was positive, with several customers praising the quality of the service and the end product. The staff were friendly, helpful, and efficient, and the installation process was smooth and stress-free. The WAC's expertise in choosing the right window type to meet customer needs, comply with regulations, and fit the aesthetics of older properties was particularly appreciated.
Customer Support
The WAC provided excellent customer support throughout the process, from the initial consultation to the final inspection of the installed windows. Customers appreciated the reassurance that the balance of the payment was not required until the windows were fitted and they were satisfied with the result. The WAC was responsive to customer requests for advice and support, and the staff were trustworthy and reliable.
Cost and Value
The WAC's services offered great value for money, with several customers noting that they saved a substantial amount of money compared to quotes obtained from local firms. The WAC's fee was included in the overall cost, but the prices were still lower than expected, making the service a cost-effective option.
Negatives
One customer had a negative experience with the WAC, citing a poor overall service. The customer had agreed on a specification with the WAC, but the contractor used locks that were not to the agreed specification. Despite several attempts to address this issue, the customer received no response from the WAC or the contractor, leading them to believe that the WAC was not interested in resolving the issue once they had received their payment.
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