Trust us to get it right the first time!
At Wearside Plumbing Supplies Limited, we are a major independent plumbers merchant & bathroom retailer based in Sunderland & Durham, established since 1994. We have built an excellent reputation for reliable service, expert advice from our bathroom consultants, quality products, and competitive prices. Our company directors have amassed more than 50 years combined experience in the plumbing sector, and have built both a strong management structure and a team of dedicated and knowledgeable staff.
Our Services
We offer a wide range of services to cater to our customers' needs. Our bathroom showroom offers a large selection of fixtures and fittings for both modern and contemporary styles, from leading brands such as Rak, Roca, Britton, Burlington, Ellis furniture, ECO Furniture, Ultra, Bristan, Vitra, Lecico, and many more. Our plumbing supplies department provides quality heating system parts, boiler systems, and replacement parts and spares to suit customer requirements. We also offer a fast, free local delivery service across Tyne and Wear and cover across the North East.
What We Offer
Our staff are highly trained and knowledgeable within their field, with many years of experience. We pride ourselves on our great customer service and aftercare, ensuring that we always "get it right the first time". We are responsive and flexible to customer needs, offering a hassle-free service and easy to deal with. As a dependable, stable, and future-proofed company, we strive to work within our customers' budgets and listen to what they want.
Why Choose Us
At Wearside & Durham Plumbing Supplies, we always put our customers first. Our expert bathroom consultants will provide you with the best advice to suit your needs, and our staff are always happy to help. With our free local delivery service, you can be confident that you will receive your products quickly and efficiently. Our goal is to provide you with a seamless and enjoyable shopping experience, ensuring that you return to us time and time again.
Customer Service and Sales Experience
The majority of reviewers praised the excellent customer service and sales experience provided by the staff at Wearside Plumbing. Many reviewers specifically mentioned the helpfulness and politeness of sales representatives, such as Jane and Louise, who took the time to explain options and advise on choices.
Product Quality and Selection
Reviewers were also impressed with the range of products available at Wearside Plumbing, citing good quality and reasonable prices. The selection was described as "good" and "not silly prices" compared to other showrooms.
After-Sales Support and Warranty
Several reviewers commended the company's after-sales support, with issues resolved promptly and efficiently. In one instance, a faulty tap was replaced quickly, and in another, a new shower cartridge was provided free of charge.
Showroom Experience
The showroom itself was described as welcoming, with friendly and knowledgeable staff on hand to provide guidance and reassurance.
Negative Experience
One reviewer had a negative experience, citing difficulties with a faulty tap, a lengthy refund process, and inconsistent information about the refund timeline.
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