Building Trust, One Project at a Time
A Trusted Name in Newcastle for Quality Garage Doors and Home Improvements
Nortech has been a trusted name in Newcastle for over 35 years, specializing in the installation, repair, and maintenance of garage doors and other home improvement products. Recognized for exceptional quality and customer service, we've become the leading provider of garage doors and related services in the region.
Our Expertise
Our highly skilled and experienced team offers a comprehensive range of services including:
Garage Door Installation & Repairs
- Supply and installation of a wide variety of garage doors, including sectional, roller, up & over, and side hinged.
- Comprehensive repairs for all makes and models of garage doors.
- Emergency repair services available.
Home Improvement Solutions
- Installation of window shutters, awnings, and contemporary driveway gates.
- We also offer a variety of maintenance plans to keep your garage door operating smoothly and efficiently.
Quality Products & A Personal Touch
We partner with leading manufacturers to offer a diverse selection of high-quality garage doors and related products. Our dedicated team will work closely with you to find the perfect solution that meets your needs and budget.
Customer-Focused Approach
At Nortech, customer satisfaction is our top priority. We are committed to providing:
- Transparency: We provide clear information about our services, products, and pricing upfront.
- Personalised Attention: Our friendly and knowledgeable staff will take the time to understand your unique needs and provide tailored recommendations.
- Exceptional Service: We value open communication and responsive customer service.
Why Choose Nortech?
- Over 35 years of experience in the industry.
- Unparalleled customer service and satisfaction guarantee.
- Wide range of high-quality products and services.
- Competitive pricing and transparent billing.
- Commitment to safety and security.
Customer Experience
The majority of customers had negative experiences with Nortech, citing issues with after-sales service, communication, and repair work. Several customers reported being left with faulty or non-functional garage doors, and were either quoted excessively high prices for repairs or were left with no resolution to their problems.
One customer, Emily Mcneill, reported being charged 97 for a call-out and then being told that the required parts would take over a week to arrive, only to be told several days later that the parts were unavailable. Another customer, David Stewart, had his door diagnosed as having a faulty motor, only to be told that a replacement would cost 800, when in fact the issue was a faulty safety sensor.
In contrast, some customers had positive experiences with Nortech, citing excellent service, helpful and knowledgeable staff, and high-quality products.
Product Quality
Some customers praised the quality of Nortech's products, with one customer reporting that their garage doors had been trouble-free for years and another stating that the doors were "very good".
Communication
Poor communication was a common issue among customers, with some being left waiting weeks for an engineer to attend to their faulty doors, and others being given wrong diagnoses or quotes for repairs.
Recommendation
Overall, it seems that Nortech has a mixed reputation, with some customers being extremely satisfied and others being left feeling frustrated and disappointed.
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