Transforming spaces, one tile at a time
Blackman Rowe is a Cornish-based business with a passion for tiles, specializing in both interior and exterior tiles. Founded by industry professionals, we combine expertise, meticulous craftsmanship, and a dedication to outstanding customer service to elevate your tiling projects.
Our Expertise
Our experienced team offers a comprehensive range of services, encompassing:
- Tile Supply: We stock an extensive collection of high-quality tiles from renowned brands like Caesar Ceramiche, Elementi, LTP, Mapei, N&C, Nicobond, UltraTile, Z Clad, and many more.
- Tile Installation: We provide professional tile installation services by experienced and certified tilers, ensuring precision, attention to detail, and seamless results.
- Tile Design & Inspiration: Our team can help you create stunning tile designs, offering expert advice on color combinations, patterns, and unique features to bring your vision to life.
- Project Management: We manage every step of your project from initial planning and material selection to installation and completion, ensuring a seamless and stress-free experience.
Our Values
At Blackman Rowe, we believe in:
- Quality: We source only the highest quality materials from trusted suppliers.
- Integrity: We maintain open communication, transparency, and ethical practices in all our interactions.
- Craftsmanship: We take pride in meticulous workmanship, ensuring impeccable attention to detail.
- Customer Focus: We prioritize excellent customer service, offering personalized attention and responsive communication throughout the process.
Our Commitment
Our mission is to provide our clients with a personalized and enjoyable experience, exceeding expectations and delivering exceptional results. We are dedicated to uplifting your space with beautiful and functional tiles, expertly installed to create a space that is truly your own.
Customer Feedback Summary
General Feedback
The majority of customers have had a positive experience with the company, praising the customer service, friendly staff, and efficient delivery. The products offered are of high quality, with many customers appreciating the range of tiles and other materials available. Several customers have recommended the company to others and have expressed their satisfaction with the service received.
Product Quality and Range
The quality of the tiles and other products offered by the company is consistently praised by customers. The selection available is described as "fantastic, " "modern and sleek, " and "superb, " with customers appreciating the variety of options to suit different budgets and tastes. The Italian porcelain tiles are particularly popular among customers, who have been impressed by their quality and appearance.
Customer Service and Staff
The staff at the company are frequently described as "friendly, " "helpful, " and "professional." Customers have appreciated the knowledge and expertise of the staff, who are able to provide valuable advice and guidance when selecting products. The customer service is also highly praised, with customers noting the quick response times and efficient handling of orders and queries.
Delivery and Fitting
The delivery service provided by the company is described as "fast and efficient, " with customers receiving their orders promptly and in good condition. For those who have had tiles and other products fitted by the company, the workmanship is consistently praised as being of a high standard. Customers have appreciated the professionalism and skill of the fitters, who have ensured that the final result is of excellent quality.
Negative Feedback
While the majority of feedback is positive, there is one instance of negative feedback. A customer reported that the company failed to respond to emails and telephone calls in a timely manner, eventually stating that they were too busy to handle the job. This customer did not have a positive experience with the company and would not recommend them to others.
Be the first to review Blackman Rowe.
Write a Review