Sit Back, Relax, and Let Us Get You Where You Need to Be
At Blue Star Taxis Wigan, we are dedicated to providing the most efficient, reliable, and safe transportation services to individuals and businesses in Wigan and surrounding areas. With over 180 licensed taxis in our fleet, we are the largest supplier of licensed taxis in Wigan, ensuring that you get where you need to be, whenever you need to be there.
Our Story
Founded in 1990, our company has grown exponentially through the years, expanding our services, fleet, and team. We attribute our success to our dedicated staff and drivers who deliver top-quality services to our customers. Our commitment to excellence has earned us a reputation as one of the most trusted taxi services in Wigan.
Services
We offer a wide range of services designed to cater to your specific needs. Our fleet includes wheelchair accessible vehicles, estate cars, 5, 6, 7, and 8-seat people carriers, ensuring that we can accommodate both small and large groups. Whether you need a ride to the airport, a hotel, or just around town, we've got you covered. You can book your taxi through our 24-hour call center, automated booking system, or our newly developed smartphone app.
Our Technology
At Blue Star Taxis Wigan, we leverage state-of-the-art technology to ensure a seamless booking experience. Our automated booking system and smartphone app allow you to book your taxi at your convenience. Additionally, our app enables you to track your taxi in real-time, ensuring your safety and peace of mind.
Why Choose Us
We're local legends! Our team is comprised of fully trained staff and drivers who are passionate about providing exceptional customer service. With over 25,000 calls per week, we've mastered the art of efficient booking and dispatch. Our commitment to quality, safety, and reliability sets us apart from the rest.
Unreliable and Disappointing Experiences
Many customers have expressed their disappointment and frustration with the taxi company, citing issues with reliability, punctuality, and poor customer service. Some common complaints include taxis arriving late or not showing up at all, drivers getting lost or taking the wrong route, and unacceptable customer service from operators.
Miscommunication and Lack of Transparency
Several reviewers mentioned being given incorrect information about wait times, prices, and driver availability. Some were told that their taxi had arrived or was on its way when, in fact, it was not. Others were charged extra fees without explanation. This lack of transparency has led to frustration and mistrust among customers.
Rude and Unprofessional Drivers
Unfortunately, some reviewers encountered rude and unprofessional drivers who were unwilling to help or accommodate special needs. One reviewer reported being yelled at by a driver, while another was left stranded in the cold due to a driver's failure to show up.
Inconsistent Service and Quality
The quality of service seems to vary greatly, with some reviewers reporting positive experiences while others had terrible ones. Some drivers were friendly and helpful, while others were incompetent or uncooperative. The company's inconsistent service has led to a loss of trust among customers.
Positive Experiences
On a more positive note, some reviewers had pleasant experiences with the taxi company, citing friendly drivers, clean cars, and helpful operators. A few reviewers appreciated the company's quick response times and affordable prices.
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