Nurturing young minds, shaping futures
At Direct Residential, we take pride in being a specialist lettings and property management agency, serving Epsom, Ashtead, Leatherhead, and Sutton. With over 35 years of combined experience, our team has developed a deep understanding of the local property market, allowing us to provide a tailored service that exceeds our clients' expectations.
Our Services
Our award-winning lettings and property management services are designed to cater to the unique needs of landlords and tenants alike. From property valuations to tenant matching, we offer a comprehensive range of services to ensure a seamless and stress-free experience. Our team is dedicated to providing unparalleled customer service, ensuring that every client receives personalized attention and guidance throughout the letting process.
Our Expertise
As members of ARLA, the government's tenant deposit protection scheme (TDS), and the Ombudsman Scheme, we are committed to maintaining the highest standards of professionalism and integrity. Our team is comprised of experienced professionals who are passionate about delivering exceptional service, ensuring that every client receives the best possible experience.
Our Unique Approach
What sets us apart is our unique approach to lettings and property management. We pride ourselves on being approachable, communicative, honest, and transparent in all our dealings. Our simple fee structure and commitment to safety through experience make us the go-to choice for landlords and tenants in the Epsom, Ashtead, Leatherhead, and Sutton areas.
Meet the Team
Our team is comprised of experienced professionals who are dedicated to delivering exceptional service. With years of combined experience in the property industry, we are confident in our ability to provide a personalized service that meets the unique needs of each client.
Awards and Recognition
We are proud to have received numerous awards and recognition for our exceptional service, including being named as the 'Best Letting Agency in Epsom' for six consecutive years. This is a testament to our commitment to excellence and our dedication to providing the best possible service to our clients.
Overall Experience
The majority of reviewers had a positive experience with Direct Residential, praising the agency's staff for their professionalism, efficiency, and kindness.
Positive Feedback
- Many reviewers appreciated the help and support they received from the agency, with some mentioning specific staff members who went above and beyond to assist them.
- The application process was described as smooth, efficient, and convenient.
- The agency's staff were praised for their professionalism, attention to detail, and genuine kindness.
- Several reviewers mentioned that they would highly recommend Direct Residential to friends and family.
Negative Feedback
- One reviewer had a negative experience with the agency, citing that they were treated poorly and that the agency prioritized landlords over tenants.
- The reviewer was unhappy with the referencing process and felt that they were not treated with respect.
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