JW Flooring Direct boasts over 30 years of experience in the flooring industry, proudly serving both domestic and commercial clients across the UK. Founded by two experienced flooring professionals, the company upholds exceptional quality and value, offering a diverse range of high-performance, aesthetically stunning flooring solutions.
Our Expertise
Our dedicated team possesses in-depth knowledge of diverse flooring materials and installations, catering to diverse needs and preferences. We source only the finest materials, ensuring superior quality and value for money.
Comprehensive Offerings
From classic carpets to contemporary vinyl planks, JW Flooring Direct provides a comprehensive selection of flooring options:
- Luxury Vinyl Tile (LVT) - Click and loose lay systems, perfect for modern and contemporary spaces.
- Commercial Safety Flooring - Durable and safe for high-traffic areas.
- Carpet & Rugs - Warm and cozy options for bedrooms and living areas.
- Laminate Flooring - Budget-friendly and easy to install.
- Vinyl Flooring - Durable and practical for bathrooms and kitchens.
Exceptional Customer Service
At JW Flooring Direct, we prioritize exceptional customer service. Our dedicated team is always available to provide personalized advice, answer your questions, and guide you through the selection and ordering process. We offer:
- Free Delivery for orders over 50 square metres.
- Free Samples to help you envision your new flooring.
- Expert Delivery Options to ensure safe and timely arrival of your order.
Continuous Innovation & Sustainability
We actively embrace industry trends and innovations, offering the latest flooring materials and technologies. Committed to sustainability, we prioritize environmentally responsible practices in our supply chain and manufacturing processes.
Excellent Service
The reviews from JW Floor Covering clients are overwhelmingly positive, with most customers praising the company's professionalism, efficiency, and attention to detail. Installers are described as friendly, courteous, and hardworking, with many going above and beyond to ensure customer satisfaction.
Installers' Qualities
Installers are praised for their punctuality, with many arriving on time or even early. They are also commended for their attention to detail, cleanliness, and ability to work independently. Some installers are specifically mentioned for their exceptional work quality, such as Alejandro Ramirez, who finished the job a full 1.5 days early.
Customer Service
JW Floor Covering is commended for its excellent customer service. Clients appreciate the company's responsiveness, communication, and willingness to accommodate their needs. Installers are willing to move furniture, install new carpeting, and haul away trash, making the process smooth and stress-free.
Negatives
However, one reviewer, Sarah Groesbeck, had a negative experience with the company. She reports poor communication, stating that no one from JW Floor Covering arrives at the job site until the installation date, making it difficult to address potential issues ahead of time. She also experiences delays and lack of follow-up from the company.
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