Your health, our priority
At Thistlemoor Medical Centre, we are committed to providing high-quality healthcare services to our patients. Our dedicated team of over 20 doctors, 10 nurses, 3 paramedics, and 25 healthcare assistants work together to provide comprehensive care to our patients. We believe in providing courteous and respectful service to our patients, and we expect the same level of courtesy and respect in return. We encourage our patients to keep all appointments and attend regular checks and immunisation appointments for themselves and their families.
Our Services
We offer a range of services to our patients, including online consultation, repeat prescription ordering, and administrative requests. Our online services allow patients to contact us quickly and easily, and we aim to respond to all requests within 48 hours. We also offer a range of self-care information and health advice on our website, as well as links to other healthcare services in the area.
Our practice is equipped with the latest technology, including online booking tools such as Rapid Health, Patchs, Accurx, and klinik. These tools allow patients to access self-care information, submit medical and administrative requests, and even register new patients to the surgery. We also offer Engage Consult, which allows patients to ask the practice a question, complete an online consultation, and access 24/7 NHS self-care advice.
Our Team
Our team is made up of experienced healthcare professionals who are dedicated to providing high-quality care to our patients. We work closely with other healthcare providers in the area to provide comprehensive care to our patients. Our team includes doctors, nurses, paramedics, and healthcare assistants who work together to provide a range of services, including health checks, immunisations, and chronic disease management.
Testimonials
We are proud of the service we provide to our patients, and we regularly receive positive feedback from them. Our patients appreciate the convenience of our online services and the courteous and respectful service we provide.
Problems with Patient Treatment
Some patients have reported having painful experiences at Thistlemoor Medical Centre. Author Solo Una Bestuke has been suffering from pain for 2 years and has not received proper treatment or medication. Narin Princess's 3-year-old daughter was seen by doctors who misdiagnosed her illness and did not take her symptoms seriously. Others have complained about lack of tests and scans, with some being sent to A&E for further treatment.
Poor Communication and Unhelpful Staff
Many reviewers have expressed disappointment with the staff at Thistlemoor Medical Centre. Some have been treated rudely by receptionists, while others have been left waiting for hours to see a practitioner. Muhammad Imran had to book an appointment for his child and was kept waiting for hours, only to be told that the practitioner was unavailable.
Quality of Care Issues
Several reviewers have raised concerns about the quality of care provided by the centre. Authors Eden Atkins and SucAAr Official have had horrific experiences with doctors who lied about performing tests, misdiagnosed illnesses, and showed a lack of expertise. Damon Fielding believes that the centre is unhelpful, clueless, and makes false promises.
Positive Experiences
Despite the negative experiences, some patients have had positive interactions with the centre. Author Giedre Vaitiekunaite is grateful for the care and support she received. Priscilla Gedney and Magda Kloczkow are happy with the services provided by the centre. Phil Jack appreciates the helpful reception staff and the centre's ability to respond quickly to online requests.
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