Experience the Rooftops difference - where personal service matters
Established in 1991, Rooftops has built its long-standing reputation on consistent customer satisfaction, exceptional local knowledge, and respected experienced staff who combine attention to detail with a personal touch. Both directors, Jonathan Harari and Samantha Henshaw, who originally founded Rooftops, are still involved in the day-to-day running of the business.
We offer a comprehensive Sales, Letting, and Property Management service from our three prominent high street premises based in Macclesfield, Wilmslow, and Hale, covering the Cheshire and South Manchester areas. With over 80% of our business generated from recommendations, personal service remains the foundation in satisfying our clients' needs.
Our Services
At Rooftops, we understand that buying, selling, or letting a property can be a daunting task. That's why we strive to provide a seamless and stress-free experience for all our clients. Our experienced team of professionals will guide you through every step of the process, ensuring that your expectations are not only met but exceeded.
Our Sales department offers a tailored approach to selling your property, utilizing the latest marketing techniques and technology to showcase your property to its full potential. Our Lettings department provides a comprehensive service, from finding the perfect tenant to managing your property, ensuring that your investment is in safe hands.
Our Commitment
At Rooftops, we are committed to providing exceptional customer service, attention to detail, and a personal touch. We pride ourselves on our transparent and honest approach, ensuring that our clients are always informed and up-to-date throughout the entire process.
We Are Proud Members Of
We are members of The Tenancy Deposit Scheme (TDS) and have Propertymark client money protection, ensuring that your deposit is safe and secure.
Our Promises
- Consistent customer satisfaction
- Exceptional local knowledge
- Respected and experienced staff
- Personal touch
- Transparent and honest approach
- Attention to detail
Pleasant Experiences
Despite the overall negative reviews, there are a few instances of pleasant experiences with Rooftops. Val H. gave the company 5 stars, praising the shop's selection of gifts, cards, and fresh flowers, as well as the friendly and helpful staff. Sam Churm and Louise 'Gordon' also had positive experiences, with Sam giving 5 stars for the "warm, helpful staff" and Louise giving 5 stars for the "professional service" and "easy efficient service".
Unpleasant Experiences
Unfortunately, many reviewers had unpleasant experiences with Rooftops. Adrian Stripeytiger was not impressed with the tenant services, saying they were excellent but not friendly. Simeon Simeonov had a terrible experience with an agent named Nicola, who was "unpleasant to customers" and gave an excuse for being ill. Cheshire Family had a stressful tenancy experience, citing unprofessionalism from Jan, who was "difficult to deal with" and had "zero empathy". Yuri Melato had a terrible experience at Heatherfield Court, saying they would tell him to speak with his landlord and not helping him. Richard Hamzi reported a rude and unprofessional experience with agent Moe, who was late, passive-aggressive, and degrading. Lindsay Kenney was unhappy with the plumbing firm used by Rooftops, saying they made a mess of her kitchen. Romulo Espinosa had mixed feelings about the company, citing issues with communication and contract management. Joe had an awful experience, saying he was misled about a property and his data was used without permission.
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