Business Details
Emergency
services
Trusted Cat Boarding Services in Worcester
Pets Haven Boarding Cattery is a licensed, insured feline-only boarding facility nestled between Worcester and Malvern. Established to provide a safe, hygienic, and nurturing environment, we prioritise cleanliness, individual attention, and trust in every aspect of our service. Our purpose-built cattery features temperature-controlled pens, daily grooming, and secure outdoor spaces, ensuring cats experience comfort and care during their stay. With over a decade of combined experience in animal welfare, our team delivers tailored services, including medication administration and dietary management, adhering to strict hygiene and safety standards.We maintain partnerships with local veterinary practices for emergency care and require up-to-date vaccinations to safeguard all guests. Our transparent policies, including flexible cancellation terms and detailed pre-booking consultations, reflect our commitment to client satisfaction and feline well-being.
Services
Cat Boarding
Vaccination Check
Flea & Worm Treatment
Medication Administration
Daily Grooming
Highlights and features
- Experienced team with over a decade in animal care
- Purpose-built, hygienic cattery with individual pens
- Transparent policies with flexible cancellation terms
- Partnership with local veterinary practices for emergencies
- Daily grooming and tailored dietary management
Associations and certifications
- Pet Plan Sanctuary
- Malvern Hills District Council Licence 24/03060/ANIACT
Services
Cat Boarding
Our purpose-built cattery provides secure, temperature-controlled pens for cats, with daily cleaning, fresh bedding, and individual attention. We offer shared and private pen options for multi-cat households, ensuring comfort and safety. All stays include twice-daily feeding, water changes, and access to toys and scratching posts.
Vaccination Check
We require up-to-date vaccination certificates for all cats prior to check-in, ensuring a safe environment. Owners must present documentation at reception, with booster shots verified to maintain herd immunity. This policy protects both resident and visiting felines from preventable diseases.
Medication Administration
Non-injectable medications are administered free of charge upon presentation in clearly labelled packaging. Our staff follows precise instructions for dosage and timing, with detailed records maintained for owner transparency. Special dietary requirements must be provided by the owner with specific feeding guidelines.
Emergency Veterinary Care
In medical emergencies, we contact the owner's preferred vet first. If unavailable, we utilise our approved partner, Avenue Veterinary Centre in Malvern, for immediate care. Owners remain responsible for all veterinary costs and transportation arrangements during after-hours emergencies.
Cancellation Policy
A 20 non-refundable deposit secures bookings, with full payment due 15 days prior to arrival. Cancellations made beyond this window receive a refund minus the deposit. Long-term stays (21+ days) qualify for discounted rates, with terms discussed during pre-booking consultations.
People
Tracie
Cattery Booking & Enquiries
Tracie manages day-to-day operations and bookings at Pets Haven, bringing extensive experience in feline care and customer service to ensure a smooth boarding experience for cats and owners alike.
Nigel
Marketing and Business Development
Nigel oversees marketing and strategic growth for Pets Haven, leveraging his background in business management to enhance service visibility and client engagement within the pet care industry.
Questions
What vaccination records are required for boarding?
All cats must present an up-to-date vaccination certificate before check-in, including core vaccines like F3 and any boosters administered within the required timeframe.
Can I cancel my booking if plans change?
A £20 deposit is non-refundable. Cancellations over 15 days before arrival receive a full refund (minus deposit), while later cancellations require full payment.
How are medical emergencies handled?
We contact your preferred vet first. If unavailable, we use Avenue Veterinary Centre in Malvern. Owners are responsible for all veterinary costs and transportation arrangements.
What amenities are included in the pens?
Each pen features thermostat-controlled heating, scratch posts, hiding beds, daily grooming (on request), and access to toys, with twice-daily feeding and water changes included.
Are long-term stay discounts available?
Yes, stays exceeding 21 days qualify for discounted rates. Contact us directly for specific pricing and availability tailored to extended boarding needs.
