Dedicated to Quality and Expertise in Windows, Doors, and Home Extensions
DSW (NE) Ltd is a leading manufacturer and supplier of high-quality windows, doors, bi-folding doors, conservatories, and orangeries in the North East of England. Established over 30 years ago, we combine extensive industry expertise with a commitment to delivering exceptional customer service.
Products and Services
Our comprehensive product range includes:
- Windows: Premium UPVC and Aluminium windows
- Doors: High-performance doors in various materials and styles
- Bi-fold Doors: Durable and stylish bi-folding door systems
- Slide & Swing Doors: Space-saving and efficient slide & swing door systems
- Aluminium Doors: Robust and thermally efficient aluminium doors
- Conservatories & Orangeries: Bespoke and affordable home extensions
Committed to Quality and Sustainability
At DSW, we prioritize quality and sustainability. Our products are manufactured using high-quality materials and innovative technology, ensuring exceptional performance and energy efficiency. We are committed to minimizing our environmental impact through sustainable manufacturing practices and materials.
Personalized Approach and Customer Satisfaction
We value open communication and personal relationships with our customers. Our dedicated team works closely with each client to understand their unique needs and preferences. We provide personalized consultations, accurate quotes, and expert installation and maintenance services. Our commitment to your satisfaction is reflected in our exceptional customer service and consistent feedback.
Why Choose DSW (NE) Ltd?
- Over 30 years of experience in the industry
- Local North East business with a personal touch
- Unparalleled quality products manufactured in-house
- Dedicated customer service and personalized approach
- Insurance-backed guarantees and industry accreditations
Aftersales Service and Support
The reviews highlight the excellent aftersales service provided by the company, with one customer stating that no problem is too small and that issues are sorted immediately. Another customer commends the owner, Neil, as a lovely guy who is very approachable and always willing to help.
Quality of Products and Workmanship
The majority of customers are exceptionally pleased with the quality of the products and workmanship, particularly with regard to the composite front door and back windows. The customers applaud the efficient and clean fitters, with one customer stating that the fitters were very good and another customer noting that the fitters were clean, tidy, and efficient.
Communication and Customer Service
Some customers have positive feedback about the communication and customer service they received. One customer mentions that the fitters were very good, and another customer praises the staff for being helpful. However, not all customers have had a positive experience with regards to communication and customer service. One customer had difficulty talking to a manager, and another customer felt that the company was careless or attempting to defraud them.
Pricing and Quality of Work
Unfortunately, some customers have had issues with the pricing and quality of work. Two customers reported that the company increased the price of the products or services after agreeing to the original quote, resulting in disappointment and a loss of trust.
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