Business Details
20 Years
experience
Emergency
services
Trusted Stairlift Solutions in Leicester
Established in 2006, FirstStep Stairlifts has built a reputation as a trusted provider of stairlift solutions across Leicestershire and surrounding regions. With over three decades of collective industry experience, our team specialises in supplying, installing, and maintaining new and reconditioned stairlifts from leading manufacturers. We prioritise customer-centric advice to ensure tailored solutions for individual mobility needs, whether through purchase, rental, or repair services. Our engineers undergo rigorous industry training, guaranteeing high-quality installations and repairs supported by comprehensive warranties. We offer 24-hour emergency callouts and annual servicing to maintain optimal functionality, reflecting our commitment to reliability.Recognised with the Aspire Magazine Care & Support Award, we combine technical expertise with compassionate service. Our strategic location in Leicestershire enables rapid response times to clients across the UK, ensuring minimal disruption during critical situations. Transparency remains central to our operations, with all new stairlifts including a two-year guarantee covering parts, labour, and callout costs. By maintaining a fleet of rental stairlifts no older than 24 months, we provide cost-effective temporary solutions without compromising safety or performance. This dedication to excellence has earned us consistent positive feedback from clients who value their regained independence.
Services
Stairlifts
Stairlift Rental
Reconditioned Stairlifts
Stairlift Maintenance
Stairlift Repairs
Details
- Year established: 2006
Highlights and features
- 30+ years of industry experience across our team
- 2-year warranty on all new stairlift installations
- 24-hour emergency callout service available
- Maintenance and support included with all purchases
- Free quotation on all new stairlift requirements
What people say
Prompt and reliable service
Professional and polite engineers
Regained independence
Fixed stairlift quickly
Excellent emergency support
Services
Stairlifts
We supply and install new stairlifts from leading manufacturers including Brooks and Thyssen. Our range features quiet, state-of-the-art models designed for comfort and reliability. Each installation includes a two-year warranty covering parts, labour, and callout costs. Our engineers assess individual requirements to recommend optimal solutions for straight or curved staircases.
Stairlift Repairs
Our certified engineers provide rapid response repairs for all major stairlift brands. With 30+ years of combined experience, we diagnose and fix issues within 24 hours for warranty holders. Services include motor repairs, battery replacements, and track adjustments using genuine manufacturer parts to ensure continued functionality and safety compliance.
Stairlift Maintenance
Annual servicing includes a comprehensive 25-point safety check to maintain optimal performance. Our engineers lubricate moving parts, test safety sensors, and inspect electrical components. Regular maintenance extends equipment lifespan and prevents unexpected breakdowns, particularly crucial for users relying on stairlifts for daily mobility.
Stairlift Rental
We offer short-term stairlift rentals starting at 40/month for units no older than 24 months. Ideal for post-surgery recovery or temporary care needs, our rental fleet includes both straight and curved models. Each rental includes installation, safety checks, and emergency support to ensure uninterrupted use during critical periods.
Reconditioned Stairlifts
Our reconditioned stairlifts undergo full technical inspections and cosmetic refurbishment. These units provide cost-effective solutions while maintaining safety standards. Each reconditioned model includes a 12-24 month warranty and benefits from our engineers' expertise in restoring functionality to like-new condition for long-term reliability.
Questions
What stairlift brands do you supply?
We supply new stairlifts from Brooks and Thyssen, offering quiet, state-of-the-art models suitable for various staircase configurations.
Do you offer emergency repair services?
Yes, we provide 24-hour emergency callouts with response within 24 hours for warranty holders and rapid diagnosis over the phone.
Are reconditioned stairlifts reliable?
All reconditioned units undergo full technical inspections and cosmetic refurbishment, including 12-24 month warranties for parts and labour.
Can you service stairlifts from other providers?
Yes, our engineers service and repair most makes and models, even if your original provider is unavailable or out of business.
What areas do you cover?
We operate from Leicestershire with nationwide coverage, serving Leicester, Birmingham, Manchester, Kent, and surrounding regions.
Do rental stairlifts include maintenance?
Our rental packages include installation and emergency support, with optional maintenance plans available for extended reliability assurance.
