Reliable Repairs - where service and sustainability meet!
At Reliable Repairs, we pride ourselves on being a trusted and reliable repair service for all your household appliances. With years of experience and a team of highly skilled engineers, we aim to provide exceptional service to our customers in Witney, Keynsham, Carterton, Bath, Chipping Norton, Kidlington, and all surrounding areas.
Our Story
Our journey began at the start of the new millennium, when we established ourselves in Stonesfield with a simple yet bold mission: to provide reliable repairs that exceed our customers' expectations. We wanted a name that people would associate with quality and excellent service, and thus, Reliable Repairs was born. We constantly strive to live up to our name, and with over one hundred excellent reviews, we're proud to say that we're making a difference in our community.
Our Services
We offer a comprehensive range of services, including repairs, sales, and recycling for all major brands of washing machines, dishwashers, cookers, ovens, tumble dryers, and more. Our engineers have in excess of thirty years of experience and carry a comprehensive range of spare parts, ensuring that we consistently complete repairs with just one visit. If your appliance is beyond economical repair, we can often supply and install a brand new replacement the same day. Our recycling ethos is second to none, and we're committed to minimizing waste and reducing our carbon footprint.
What Sets Us Apart
What sets us apart from other repair services is our commitment to excellence and our dedication to providing exceptional customer service. We believe in being transparent and honest with our customers, and we always provide a fixed labour charge basis for our repairs, so you know what to expect. We also carry a huge stock of spares on our vans, and on the rare occasion that we have to order a part and come back, we don't charge you additional labour.
Our Promise
At Reliable Repairs, we promise to provide reliable, efficient, and cost-effective solutions for all your appliance needs. We're dedicated to reducing waste, recycling, and minimising our impact on the environment. Our goal is to become the go-to repair service for households in Witney, Keynsham, Carterton, Bath, Chipping Norton, Kidlington, and all surrounding areas.
Exceptional Customer Service
The majority of customers have had a positive experience with Reliable Repairs. They have praised Andrew's professional and personable approach, his ability to fix appliances quickly, and his reasonable prices. Many have noted that he is reliable, honest, and always willing to go the extra mile to ensure customer satisfaction.
Communication and Response Time
Several customers have commended Reliable Repairs for their prompt communication and response time. Andrew has been praised for his excellent customer service, including his ability to provide guidance and advice over the phone, and his willingness to visit customers on weekends and at short notice.
Quality of Work
The reviews also highlight the high quality of the work carried out by Reliable Repairs. Customers have praised Andrew's knowledge and expertise, and the fact that he always carries the necessary spare parts with him, ensuring that repairs can be completed quickly and efficiently.
Negative Experience
One customer, Paul Weeks, had a negative experience with Reliable Repairs. They were frustrated with the company's approach to customer relations, citing an angry and accusatory phone call from Andrew after they chose to go with a different repair company. This experience was exceptionally poor and has left a lasting negative impression.
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