Improving lives, one appointment at a time
Highfield Surgery is a reputable medical practice located in Hazlemere, Buckinghamshire. Our surgery is part of the ARC Bucks Primary Care Network, an organisation that aims to improve the quality of healthcare services in the region. We are committed to providing top-notch medical care to our patients and are constantly seeking ways to enhance their experience.
Our Services
At Highfield Surgery, we offer a wide range of medical services to cater to the needs of our patients. Our services include:
- Prescriptions: We provide prescription services for both acute and chronic conditions. Patients can request repeat prescriptions through our KLINIK system or by contacting the surgery directly.
- Appointments: We offer various types of appointments, including face-to-face, telephone, and online consultations. Our appointment system is designed to accommodate the needs of our patients, and we strive to ensure that wait times are minimal.
- New Patients: We welcome new patients to our surgery and offer a range of services to help them settle in. Our nursing team is available to provide advice and support to new patients, and we offer a range of resources to help them navigate the healthcare system.
- Klinik: Klinik is an online system that allows patients to seek advice on new or existing conditions, order repeat prescriptions, and query prescription status. The system is straightforward to use and can be accessed via a Smart Phone.
- Urgent Appointments: We offer urgent appointments for patients who require immediate medical attention. Our phone lines are open for urgent appointments at 8:30 and again at 14:30.
- Community Support: We are committed to supporting our patients beyond the walls of our surgery. We have established relationships with various community groups and charities that offer support and guidance to patients who require it. Patients can access these resources through the Arc Bucks PCN directory.
Important Notices
From time to time, we issue important notices to our patients to keep them informed of any changes or updates to our services. Here are some recent notices:
- Parking: We have received a request from the residents of Nickson Court to refrain from parking in the private car parking spaces outside of the building. We kindly ask our patients to respect their wishes and park in designated areas only.
- Additional Services: From October 1st, 2022, all PCNs have been asked to provide additional services outside of normal practice opening hours. We have created a survey to help us understand the type of appointments patients would like to have available during these additional hours.
- Facebook: Highfield Surgery is now on Facebook. Patients can search for Highfield Surgery Doctor to access our page.
Conclusion
Highfield Surgery is a patient-centred medical practice that is committed to providing high-quality healthcare services to our patients. We offer a wide range of services, including prescriptions, appointments, and community support. We strive to keep our patients informed of any changes or updates to our services and welcome feedback to help us improve.
Overall Experience
The majority of patients have expressed high levels of satisfaction with their experience at Highfield Surgery. Many have praised the staff for being helpful, kind, and responsive.
Staff and Services
The reception staff, nurses, and GPs have all received positive feedback for their friendly and welcoming nature. Patients have appreciated the efficient service, with many highlighting the quick response times to queries and requests.
Praise for Specific Staff Members
Several patients have singled out individual staff members for praise, including receptionists and medical professionals. These staff members have been described as "absolutely fantastic", "kind", and "compassionate".
Negative Experience
One patient has expressed disappointment and frustration with the surgery's policy on accepting new patients from nearby postcodes. They felt that the surgery was discriminating against poorer communities and did not follow the correct procedure for registering new patients.
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