Delivering Excellent Customer Service with a Personal Touch
At Crown Vets, we are dedicated to providing top-notch veterinary care to animals in Inverness and surrounding areas. Our team of experienced veterinarians and nurses are committed to delivering exceptional service to our clients and their pets. With over 40 years of experience, we have built a reputation for compassion, professionalism, and excellence in veterinary care.
Our Services
We offer a wide range of services to cater to the diverse needs of our furry friends. From routine check-ups and vaccinations to advanced surgery and diagnostic testing, our team is equipped to handle a variety of medical conditions. Our services include:
- Wellness screenings for cats and dogs
- Pet nutrition counseling
- Insurance referrals
- Animal health certificate forms
- Pet health club memberships
- Online payment and shop services
- Out-of-hours emergency services
- Video vet consultations
Our Practice History
Crown Vets has a rich history of providing quality veterinary care to the community. Our practice has grown significantly over the years, and we now have three branches with a team of 10 experienced veterinarians. We take pride in our state-of-the-art facilities and equipment, which enable us to deliver exceptional care to our patients.
Our Client Charter
At Crown Vets, we are committed to providing exceptional service to our clients. Our client charter outlines our promise to deliver high-quality care, communicate effectively, and maintain confidentiality. We strive to create a welcoming and friendly environment for our clients and their pets.
Our Green Initiative
We recognize the importance of being environmentally friendly and sustainable. Our practice is committed to reducing our carbon footprint by using eco-friendly products, minimizing waste, and promoting sustainable practices.
Meet the Team
Our team of veterinarians, nurses, and support staff are dedicated to delivering exceptional care to our patients. Meet our team of experienced professionals who are passionate about providing top-notch veterinary care.
General Impression
The reviews of Crown Vets are mixed, with some clients expressing high satisfaction with the care and service they received, while others were dissatisfied with their experience.
Caring and Understanding Staff
Many reviewers praised the staff at Crown Vets for being caring, understanding, and compassionate, particularly in difficult situations such as saying goodbye to a pet.
Thorough Explanations and Clear Communication
Several reviewers appreciated the thorough explanations and clear communication provided by the vets, which helped them understand the procedures and costs involved.
Professional and Efficient Service
Some reviewers praised the professional and efficient service they received, with vets and staff being friendly, courteous, and knowledgeable.
High Costs and Lack of Transparency
Some reviewers expressed dissatisfaction with the high costs of services and the lack of transparency in pricing, with some feeling that the practice is more interested in making money than in providing quality care.
Poor Customer Service
A few reviewers had negative experiences with the reception staff, describing them as rude, unhelpful, and condescending.
Incompetence and Lack of Empathy
A few reviewers reported poor treatment and a lack of empathy from the vets, with one reviewer stating that their dog suffered due to the vet's incompetence.
Be the first to review Crown Vets Canalside.
Write a Review
