Business Details
23 Years
experience
Emergency
services
Expert HVAC Maintenance & Building Services in East Grinstead
At New Haze, we pride ourselves on delivering tailored building services that prioritise client needs over price. Established in 2003, our expertise spans facilities and building services maintenance, with a focus on cost-effective, bespoke solutions. Our team of certified engineers ensures compliance with legislative and manufacturer standards, supported by a computerised maintenance system for transparent planning. With decades of combined experience in environmental maintenance, we serve residential, commercial, and industrial clients across the South-East. Our commitment to quality is reflected in our 24/7 breakdown service, Gas Safety Register certification, and a client retention rate that speaks to our reliability.We specialise in prolonging equipment lifespans through proactive maintenance, energy efficiency optimisation, and emergency response, ensuring minimal downtime for our clients. Our approach combines technical proficiency with a deep understanding of client operations, offering peace of mind through fully documented condition reports and annual maintenance planners. By adhering to strict Health & Safety protocols and industry regulations, we maintain trust as a leader in HVAC and building services. Our dedication to continuous improvement and client-centric service has solidified our reputation as a dependable partner for organisations seeking long-term solutions.
Services
Planned Preventative Maintenance
Air Conditioning Maintenance
Heating Services
Emergency Breakdown Repairs
Water Quality Testing
Details
- Year established: 2003
Highlights and features
- We offer 20+ years of experience in bespoke building services maintenance.
- Our engineers are Gas Safety Register and Oftec certified.
- 24/7 breakdown service with rapid response across the South-East.
- Computerised maintenance planning for transparent, documented compliance.
- Energy efficiency expertise reduces client operational costs by up to 30%.
Associations and certifications
- Gas Safety Register
- Oftec
Services
Planned Preventative Maintenance
Our planned maintenance ensures compliance with legislation and manufacturer guidelines, reducing breakdown risks. Using the Frontline system, we create annual planners for transparent scheduling. This proactive approach extends equipment lifespan while maintaining operational efficiency for commercial and residential properties.
Air Conditioning Maintenance
Regular air conditioning maintenance optimises energy efficiency and system longevity. Our F Gas-certified engineers perform thorough inspections, cleaning, and adjustments. We honour warranties and reduce energy bills by up to 25% through meticulous servicing tailored to system specifications.
Heating Services
From domestic radiators to commercial heating systems, we offer installation, repairs, and efficiency audits. Our Gas Safety Register-certified engineers ensure safe, compliant operations. Emergency call-outs and fuel-cost reduction strategies provide year-round reliability for residential and business clients.
Emergency Breakdown Repairs
Our 24/7 breakdown service minimises downtime with rapid response to equipment failures. Engineers carry essential parts for immediate fixes, covering HVAC, plumbing, and electrical systems. Mobile teams operate across the South-East, ensuring urgent issues are resolved within hours.
Water Quality Testing
We conduct comprehensive water quality assessments to prevent legionella and ensure safe systems. Testing includes chemical balance checks and bacterial contamination screening. Reports meet regulatory standards, with remedial actions like chlorination provided for non-compliant systems.
People
Martyn Joyce
Founder
Martyn Joyce established New Haze in 2003 after 15 years managing building services for major organisations. His client-focused approach prioritises operational efficiency and long-term partnerships, leveraging industry expertise to deliver tailored maintenance solutions across residential and commercial sectors.
Questions
What areas do you cover?
We serve the entire South-East of England, including East Grinstead, Crawley, and surrounding counties.
Are your engineers certified?
Yes, all engineers hold Gas Safety Register and Oftec certifications for gas, oil, and HVAC systems.
Do you offer emergency services?
Our 24/7 breakdown service responds to HVAC, heating, and plumbing emergencies within 2 hours.
How do you ensure service quality?
We use the Frontline system for documented maintenance schedules and provide condition reports after every survey.
Can you maintain existing systems?
Yes, we take over maintenance for systems installed by other providers, ensuring compliance and efficiency.
What are the benefits of regular maintenance?
Regular servicing reduces energy costs by up to 30%, extends equipment lifespan, and maintains warranty validity.
