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About Zipcar: Redefining urban transportation
Zipcar revolutionises urban transportation by offering a seamless, flexible car-sharing service that lets you get around town effortlessly. Instead of owning a car, you can access a diverse fleet of vehicles by the hour or day, with gas, insurance and parking included.
How it works
Joining Zipcar is easy! Simply download our app, choose your desired location, and browse available cars near you. You can then book a car by the hour or day, unlock it using the app, and drive off. When you're done, park the car in the same location you picked it up from and end the trip on the app. It's that simple!
1. Flexible car rentals
Choose from various car types, from compact sedans to luxury SUVs, vans and more, and simply book the one that suits your needs.
2. Pay-per-use
You only pay for the time you drive, eliminating the costs of car ownership like insurance, gas, maintenance and parking.
3. Convenience and ease
Our user-friendly app allows you to book cars on-demand, unlock and lock them with your phone, and track your journey in real-time.
4. Sustainability in urban transport
By opting for car sharing instead of car ownership, you are actively reducing your environmental impact in the city.
5. Affordable transportation
Zipcar offers competitive rates, with significant savings compared to car ownership.
Why choose Zipcar?
- Mobility on-demand: Access to cars whenever you need them, without waiting in line or scheduling appointments.
- Cost-effective: Affordable transportation that covers all your needs without breaking the bank.
- Flexible and convenient: Book cars easily through our mobile app and enjoy a seamless driving experience.
- Green and sustainable: Reduce your environmental impact by choosing carsharing over car ownership.
- Community-driven: Support sustainable urban living by joining a network of responsible drivers.
Join Zipcar today and discover the future of urban transportation!
Common Issues with Zipcar
Account Suspension and Issues
Several reviewers reported issues with their accounts being suspended or experiencing problems with reservations, including being charged for memberships despite not being able to use the service.
Dirty and Unhygienic Cars
Multiple reviewers complained about the cleanliness and maintenance of the cars, citing issues with smoking odors, animal hair, food and drink spills, and lack of cleaning.
Poor Customer Service
Reviewers expressed frustration with Zipcar's customer service, citing unhelpful representatives, long hold times, and lack of resolution to issues.
Technical Issues and Errors
Some reviewers experienced technical issues with the app and website, including problems with reservations, unlocking cars, and error messages that did not provide clear explanations.
Overpricing and Poor Value
Several reviewers felt that Zipcar was overpriced and did not provide good value for the cost, citing high membership fees and additional charges.
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