Experience luxury care in the heart of Somerset
At The Wells Nursing Home, we are dedicated to providing exceptional care and support to our residents. Our commitment to excellence is reflected in our bespoke, round-the-clock nursing care overseen by a dedicated team of professionals. We understand the importance of creating a warm and inviting atmosphere, reminiscent of home life, and have meticulously renovated our facilities to provide the pinnacle of luxury.
Our Services
Our team of deeply empathetic and attentive caregivers is handpicked by our manager, Ann, to provide compassionate support to our residents. We prioritize luxury while maintaining a warm and inviting atmosphere, perfect for creating long-lasting happy memories. Our services include:
- Bespoke, round-the-clock nursing care
- Luxurious accommodations and facilities
- Nutritional and balanced meals
- A variety of social activities and events
- Personalized support and care tailored to individual needs
- A dedicated team of professionals available 24/7
Our Mission
Our mission is to make a positive difference to the wellbeing, health, and happiness of our residents. We believe in creating a sense of community and providing a warm and welcoming environment where our residents can thrive. Our commitment to excellence is reflected in every aspect of our care, from the quality of our food to the attention to detail in our facilities.
Our History
The Wells Nursing Home is part of the Avon Care Homes group, a family of care homes dedicated to providing exceptional care and support to our residents. With a long history of providing high-quality care, we are proud to be a part of this esteemed group.
Testimonials
Don't just take our word for it! Our residents and their families have shared their experiences with us:
"Thank you to all the staff who are doing a great job especially during the Coronavirus pandemic. Covid restrictions have curtailed a lot of the usual activities enjoyed by the residents but staff have stepped up to fill the gap by providing entertainment and keeping the conversation flowing." - M B, Daughter of Resident
"My mum has been in this care home since November 2019. I have found all the staff and manager to be excellent in the care and respect for mum. My mum recently celebrated her 100th birthday. All the staff were lovely and they made her a fantastic cake and put on a wonderful spread for her special day, they couldn't have been kinder." - J A, Daughter of Resident
"This home has a very friendly, yet professional atmosphere. The care provided was excellent as was the cleanliness. The food was cooked from scratch. The staff were always ready to help, I would recommend this home." - S C, Niece of Resident
General Feedback and Overview
The Wells Nursing Home has received a variety of feedback from different reviewers. The overall sentiment appears to be generally positive, with a few exceptions.
Positive Feedback
The staff at The Wells Nursing Home have been consistently praised for their friendliness and dedication to providing high-quality care to the residents. Several reviewers have mentioned that the staff go above and beyond to ensure the residents feel safe and well-looked after. The home itself is described as being clean, warm, and well-decorated, with a positive atmosphere and good food options.
Negative Feedback
One reviewer, Steve Gunner Toomey, had a less than positive experience with the staff, describing them as rude and attributing the cold room to contributing to his mother's death. However, other reviewers, including Susan Clark, who is a niece of Steve Toomey's mother, wholeheartedly disagreed with his review, stating that the staff did everything in their power to look after her aunt.
Summary of Positive Feedback
The Wells Nursing Home is praised for its friendly and dedicated staff, providing high-quality care to residents in a clean, warm, and well-decorated environment.
Summary of Negative Feedback
The home faced criticism for the staff's rudeness and the room's cold temperature, which was believed to have contributed to a resident's death.
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