Navigate Consulting

Welcome to Navigate Consulting Ltd, a world-class provider of Customer Relationship Management (CRM), data, and digital marketing consulting and training services. Our mission is to help businesses like yours understand their customers better, improve marketing communication effectiveness, build stronger customer relationships, and measure the impact of your marketing initiatives more accurately.

Our Services

At Navigate Consulting Ltd, we pride ourselves on offering balanced, independent advice and thought leadership. We are not tied to implementing specific programmes or selling expensive software, and we typically work with the tools that you already have. We specialise in providing impartial advice on what tools to use, what processes to implement, and how to build your marketing plan.

Our advice is pragmatic, practical, and informed by years of experience. Our founder, Nick Baggott, has spent many years advising clients on their marketing programmes, and we have worked with over 50 countries for globally renowned brands such as Microsoft, Google, Vodafone, Avon, BP, Diageo, Unilever, and HP. We offer a range of services, including:

• CRM and digital marketing strategy development
• Workshop facilitation
• CRM and digital marketing training
• Marketing plan development
• CRM and digital marketing tools selection
• Marketing process implementation
• CRM and digital marketing mentoring
• CRM and digital marketing audits

Our Approach

We take a client-led and bespoke approach to every project we undertake. We use the experiences gained from working with leading brands globally to punctuate our training and consulting workshops with relevant stories and examples. All of our training includes case studies from your industry and practical exercises that address real-life challenges that you face in your business.

We strive to be approachable, flexible, and open to client suggestions. We pride ourselves on being agile, taking on projects of all sizes and durations. Whether you need someone to facilitate a half-day workshop or a longer-term relationship to guide your team, we can adapt to your needs and work with your processes.

Nick Baggott will lead all consulting projects. If additional resources are required, we can introduce independent consultants with complementary skills. Nick has extensive experience and has consulted for businesses in various industries, including B2C, B2B, and public/not-for-profit sectors. He has particularly strong experience in technology, FMCG, pharmaceutical, financial services, and charities.

Recent Consulting Assignments

Recent consulting assignments include helping clients to develop a digital strategy, mentoring agency account managers, and developing a content management strategy for an international B2B business. Our independent status allows us to be agile and take on projects of all sizes and durations. Our consulting services cover various marketing topics, and we have worked with businesses of all sizes, from globally recognised brands to smaller companies without large marketing infrastructures and teams.

We look forward to the opportunity to work with you.