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At Astrum, we pride ourselves on being the Midlands' leading independent commercial cleaning company. With over 30 years of industry experience and ISO accreditation, we have established ourselves as a trusted and reliable provider of cleaning services to various sectors across the East and West Midlands.
Our team of over 900 commercial cleaning operatives work tirelessly to provide over 500,000 hours of cleaning every year, catering to the unique needs of over 300 customer sites across the region. Our commitment to delivering exceptional standards of cleanliness has earned us an award-winning reputation, and we continue to strive for excellence in everything we do.
Our Services
We understand that every business is unique, which is why we offer tailored cleaning solutions to meet the specific needs of our clients. Our services include daily office and commercial cleaning, school cleaning, industrial and warehouse cleaning, as well as specialized services such as carpet and hard floor cleaning, window cleaning, waste disposal, and washroom services.
Our office cleaning services are designed to provide a healthy and safe working environment, allowing you to focus on running your business while we take care of the cleaning. Our commercial cleaning services cater to the needs of businesses of all sizes, ensuring that your workplace is always presentable and safe for your employees and visitors.
In the education sector, we recognize the importance of maintaining a clean and safe environment for students and staff. Our school cleaning services are designed to provide exceptional standards of cleanliness, while our experienced site supervisors ensure that our services are reliable and efficient.
For industrial and warehouse clients, we understand the importance of maintaining a clean and safe working environment. Our industrial cleaning services include daily cleaning, waste disposal, and specialized services such as carpet and hard floor cleaning, ensuring that your premises are always clean, safe, and efficient.
Why Choose Astrum?
At Astrum, we pride ourselves on our commitment to delivering exceptional standards of cleanliness, reliability, and customer service. Our ISO accreditation and award-winning reputation are testaments to our dedication to excellence, and we continuously strive to improve our services to meet the evolving needs of our clients.
Company Performance
The quality of the company's performance is sharply divided between the reviewers. Stephen James, who gave the company 1 star, expressed extreme frustration and disappointment with the company's management style, citing rude and disrespectful behavior from certain staff members. He also mentioned poor communication and a lack of accountability, implying that the company's leadership is arrogant and abusive.
On the other hand, David Edwards, Paul Allen, Rebecca Britland, and Michelle Jones all gave the company 5-star ratings, praising its efficiency, high-quality service, and excellent staff. They specifically mentioned the competence and professionalism of employees such as Natasha, Marjella, and Dave.
Communication and Accountability
Stephen James's review highlights serious issues with communication and accountability within the company. He complained about lack of respect for staff, poor communication between office and staff, and an overall sense of impunity among management.
In stark contrast, the 5-star reviewers expressed satisfaction with the company's communication and accountability. They mentioned straightforward switching processes, pleasant interactions with staff, and a willingness to find suitable solutions for clients.
Staff Treatment
Stephen James's review also raised concerns about the company's treatment of staff, including bullying of disabled employees. He expressed outrage that the company allows this behavior to continue unchecked.
In contrast, the 5-star reviewers praised the company's staff, specifically mentioning the competence and excellent service provided by employees such as Natasha, Marjella, and Dave.
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