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Digs Residential Lettings is a well-established lettings and property management agency based in Bristol, with an outstanding reputation for providing high-quality rental accommodation for students and young professionals. Our extensive range of properties covers Bristol's most popular areas, including Clifton, Cotham, Redland, and the City Centre. With a strong commitment to customer service and a dedicated team of professionals, Digs has become a trusted name in Bristol's vibrant rental market.
Our Services: Tailored to Landlords and Tenants
At Digs, we pride ourselves on offering a comprehensive range of services designed to meet the needs of both landlords and tenants. Our services include:
1. Property Sourcing: We have a vast network of property contacts, allowing us to source a wide range of properties that cater to various budgets and requirements.
2. Lettings and Management: Our experienced lettings team manages the entire rental process, from marketing the property and conducting viewings to tenant referencing and contract signing. Our property management team ensures that the property is well-maintained and that any issues are promptly addressed.
3. Financial Services: Our finance department handles all rental payments, deposits, and associated costs. We provide a transparent and efficient service, ensuring that landlords receive their rental income on time and that tenants are clear about their financial obligations.
4. Property Maintenance and Repairs: We have a dedicated team of maintenance professionals who carry out regular inspections, repairs, and improvements to our rental properties. This helps to ensure that our properties remain in excellent condition and that tenants are safe and comfortable in their homes.
5. Tenant Support: Our tenant support team is always on hand to assist with any questions or concerns that tenants may have. We believe that a happy tenant is crucial to a successful tenancy and work hard to ensure that our tenants feel supported and valued.
Our Promise: Low Void Periods and Financial Protection
At Digs, we are committed to providing the best possible service to our landlords and tenants. We have a low average void period of just 8 days, which is one of our 10 key promises to our landlords. We are also members of ARLA, ensuring that our tenants' money is protected no matter what. By choosing Digs, you can rest assured that you are working with a reputable and trustworthy lettings and property management agency.
Professionalism and Customer Service
All of the reviews indicate that Digs letting agency lacks professionalism and customer service. The reviews point out that the agency has poor communication skills, is not responsive to customer needs, and lacks respect for students who are paying the rent. One reviewer mentioned that the agency tried to discriminate against a potential tenant, and another reviewer was told to flip a mattress over and sleep on the other side instead of getting a new one due to mice infestation.
Value and Pricing
The reviews also highlight that Digs letting agency is overpriced and has a history of overcharging for minor issues. One reviewer was charged the full cleaning fee even though they left the property spotless. Another reviewer was charged for minor damage that was covered by the deposit. The agency also charges exorbitantly for the slightest bit of damage.
Quality of Property
The reviews indicate that the properties rented through Digs are not well-maintained and have issues such as mouse infestation, holes in the floor, and lack of cleanliness. One reviewer had to lay down a carpet without adhesive due to ruined flooring and was shouted at by the manager for it.
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