Experience the art of tiling, where quality meets inspiration
At A1 Stairlift Services, we pride ourselves on providing high-quality and affordable prime stairlifts, backed by great customer service. With over 50 years of experience in the stairlift and mobility industry, our team is dedicated to finding the right stairlift for each individual customer.
Our Team
Our team is led by founder, Simon Harrison, and director Robert Dunne, and is supported by a team of professional head office staff and qualified engineers. We are big enough to respond within 24 hours for repair and maintenance but small enough to be on first-name terms with our customers.
Our Mission
Our mission is to provide the highest level of service and expertise to our customers, ensuring that they receive the best possible solution for their stairlift needs. We strive to build strong relationships with our customers and provide them with a seamless and hassle-free experience.
What We Offer
We offer a range of stairlifts, including:
- Straight Stairlifts: Designed for straight staircases, our straight stairlifts are quick and easy to install, providing a safe and convenient way to navigate your stairs.
- Curved Stairlifts: For staircases with bends or curves, our curved stairlifts are designed to adapt to your unique staircase layout.
- Heavy Duty Stairlifts: Our heavy-duty stairlifts are designed for heavier users or those who require extra support.
- Reconditioned Stairlifts: We offer reconditioned stairlifts at a fraction of the cost of a new lift, providing a cost-effective solution for many customers.
- Stairlift Rentals: We also offer stairlift rentals for those who only need a temporary solution.
Our Commitment
At A1 Stairlift Services, we are committed to providing the highest level of service and expertise to our customers. We understand the importance of independence and are dedicated to helping our customers regain mobility and confidence in their daily lives.
Our Awards
We are proud to have been highly commended at the Keighley Business Awards for Success through Innovation & Diversification in 2015.
Our Community
We are passionate about giving back to our community and are proud sponsors of Keighley Cougars, a local rugby league club. We also support Steeton FC and Keighley Golf Club.
Get in Touch
If you would like to learn more about our stairlift services or would like to arrange a free in-home consultation, please do not hesitate to contact us. You can call us on 0800 678 5261 or email us at headoffice@a1stairlift.co.uk.
Customer Service Experience
The majority of customers were pleased with the service they received from the company, citing helpful and caring staff, with some even praising the tuition provided on how to use their new mobility scooters.
Product Delivery and Quality
Some customers reported issues with the delivery of their products, including batteries being delivered to the wrong city and concerns over the packaging and authenticity of the batteries. On the other hand, several customers praised the fast delivery of their products, with some even receiving their orders the next day.
Communication and Response
A few customers reported poor communication and response from the company, including unreturned phone calls and a lack of assistance when needed. However, others praised the company's response to their issues, including help with refunds and general inquiries.
Overall Satisfaction
While some customers were very satisfied with their experience, others were disappointed and frustrated with the service they received.
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