Helping you finance your life's plans, simply and easily.
Our Story and Mission
Creation has been empowering UK consumers for over 50 years by providing accessible and responsible financial solutions. We partner with many of the UK's leading retailers and manufacturers, offering a diverse range of finance options to spread the cost of purchases, from furniture and electrical goods to cars and home improvements.
What We Offer
Our product portfolio includes:
Personal Loans
- Flexible repayment terms to fit your individual needs
- Competitive interest rates with transparency and no hidden fees
- Convenient online application and account management
Credit Cards
- Convenient and flexible repayment options
- Competitive interest rates and rewards programmes
- 24/7 online banking and customer support
Retail Finance
- Tailored finance solutions for various retail partners
- Clear and accessible financing options for big-ticket purchases
- Flexible repayment plans to suit your budget
Motor Finance
- Competitive rates and flexible terms for both new and used cars
- Transparent pricing and easy application process
- Option to extend your warranty through our partners
Why Choose Creation?
Beyond just offering competitive finance solutions, we pride ourselves on:
- Transparency: We provide clear and easily understandable information about our products and charges.
- Accessibility: Our online platform and dedicated customer service team make it easy to apply, manage your account, and get support.
- Support: We understand financial challenges can arise, so we offer flexible payment options and dedicated support to help you get back on track.
- Customer Focus: We prioritize clarity and simplicity, explaining things in plain English and avoiding jargon.
Working with Creation
Creation partners with some of the UK's leading retailers and brands. We provide flexible and affordable financing options to customers of these partners, empowering them to make large purchases more manageable.
Overall Customer Satisfaction
- Positive: 7 customers found the service to be excellent, with appreciation for the ease of use, good communication, and competitive financial services.
- Negative: 4 customers experienced issues with the service, including high interest rates, poor customer service, and difficulties with account management.
Positive Experiences
- Appreciation for the efficient service and competitive financial services offered.
- Easy and straightforward process for setting up credit plans and making payments.
- Positive interactions with customer service representatives.
Negative Experiences
- High interest rates and difficulties with account management.
- Poor customer service, including long waiting times on the phone and unhelpful staff.
- Lack of empathy towards disabled customers and difficulties with resolving complaints.
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