Ideal Fires is a leading stove and fireplace specialist located in the heart of Kent. With a wealth of experience spanning many years, our dedicated team comprises of knowledgeable professionals who are passionate about delivering top-quality solutions tailored to your specific needs. Our aim is to transform your home into a warm and inviting space, all year round.
Services Offered
At Ideal Fires, we specialise in providing solutions that make your home a cosier and more comfortable place. We offer a complete range of services including the supply, installation, and maintenance of various heating appliances, ensuring that your home is well-equipped for those chilly winter evenings. Our services include:
1. Supply of Wood Burners, Log Burners, Multi-Fuel Stoves, and Fireplaces: We provide an extensive collection of heaters from renowned manufacturers such as Westfire, Saltfire, Aga, and Dovre. Our range of products includes both traditional and contemporary designs to suit your personal taste and home decor.
2. Installation of Wood Burners, Log Burners, Multi-Fuel Stoves, and Fireplaces: Our qualified HETAS installers carry out an initial survey of your premises and undertake the complete installation package, ensuring that all work is carried out to the highest standards for your peace of mind. The installation package includes laying new hearths, twin-wall systems (if required), re-lining chimneys, fitting geo-cast beams, building chimney breasts, and conducting annual professional chimney sweeps.
3. Supply of Accessories and Fuel: We stock a wide variety of fireside accessories, geo-cast beams, and fuels (logs and coal) to complement your new heater and provide a complete fireside experience.
4. Chimney Sweep Services: Regular chimney sweeping promotes safer and more efficient operation of your heating appliance. Our expert sweepers ensure that your chimney is free from soot, debris, and potential hazards, maintaining optimal performance and offering complete safety for your family.
Areas We Cover
Our dedicated team serves a wide area across Kent, including (but not limited to): Bexleyheath, Sellinge, Swanley, Sevenoaks, Deal, Crawley, Royal Tunbridge Wells, Ashford, Folkestone, West Malling, Penden Heath, Dover, Leysdown, Herne Bay, Sittingbourne, Sheerness, Medway Towns, Hadlow, Gravesend, Dartford, Crawley, Barming, Canterbury, West Malling, Penenden Heath, Ramsgate, Margate, Broadstairs, Meopham, Maidstone, Erith, Croydon, Minster, Charing, Hythe, and the surrounding areas.
Customer Satisfaction
The reviews provided showcase a high level of customer satisfaction with Ideal Fires. Each customer has rated their experience with a five-star rating, praising the company for their efficient, hassle-free service, and excellent customer service. The staff, including Clare, Ricky, and Colin, were consistently commended for their helpfulness, hard work, and friendly nature.
Efficient and Hassle-Free Service
Ideal Fires' service was described as 'totally hassle-free' and 'very efficient' from the initial search to the installation of the wood burners. Customers appreciated the timely updates provided by the staff, keeping them informed throughout the process. The installation process itself was quick, and the site was left in a clean and tidy condition.
Quality Workmanship
The workmanship provided by Ideal Fires was also highly praised. Colin's installation work was described as 'excellent, ' and Ricky's dedication to addressing minor issues promptly was appreciated. The customers were happy with their new log burners and felt that the staff at Ideal Fires were committed to ensuring their satisfaction.
Competitive Pricing and Showroom Experience
The competitive pricing offered by Ideal Fires was a significant factor for one customer, who compared quotes before deciding to go with the company. The showroom experience was also highlighted, with a wide selection of burners available for viewing and helpful staff on hand to provide information and assistance.
Overall Positive Experience
Overall, the customers had a positive experience with Ideal Fires, praising the company for their friendly staff, efficient service, quality workmanship, and competitive pricing. They would highly recommend the company to others and were pleased with their new log burners.
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