Find your sparkle, find your forever
At Beaverbrooks, we are passionate about diamonds, jewellery, and watches. Our mission is to provide the finest quality products, exceptional customer service, and an unforgettable shopping experience. With a rich history spanning over a century, we take pride in being one of the UK's largest and most respected jewellers.
Our Story
Our journey began in 1919 when two brothers, Isaac and Henry Beaverbrook, opened their first store in Leicester. With a shared passion for quality, craftsmanship, and innovation, they set out to revolutionize the world of jewellery and watches. Today, we continue to build on their legacy, combining traditional values with modern expertise to create an unparalleled shopping experience.
Our Services
At Beaverbrooks, we offer an extensive range of services designed to meet your every need. From bespoke jewellery design to expert watch repairs, our team of skilled craftsmen and knowledgeable staff are dedicated to delivering exceptional results. Our services include:
- Jewellery design and creation
- Watch repairs and servicing
- Valuations and appraisals
- Personalized jewellery cleaning and maintenance
- Expert advice and guidance
Our Commitment
At Beaverbrooks, we are committed to excellence in every aspect of our business. We believe in building long-lasting relationships with our customers, partners, and suppliers. Our commitment to quality, integrity, and sustainability drives everything we do.
Explore Our World
From engagement rings and wedding bands to luxury watches and fine jewellery, our collection is designed to inspire and delight. Browse our extensive range, discover new brands, and experience the Beaverbrooks difference for yourself.
Customer Service
The majority of customers praised the excellent customer service they received at Beaverbrooks Sutton Coldfield. Mariam, Cara, Lucy, and Gemma were specifically mentioned as being delightful, knowledgeable, and helpful. They made customers feel at home and went above and beyond to assist them with their purchases.
Positive Experiences
Many customers reported having a great experience at Beaverbrooks, with some even mentioning that the staff were a credit to the company. The store's atmosphere was warm and welcoming, making customers feel valued and appreciated.
Issues with Repairs and Warranty
However, a few customers expressed disappointment with the service they received when dealing with watch repairs and warranty issues. One customer was unhappy with the response they received from the manager and staff when they tried to arrange for a watch to be sent for repair.
Mixed Reviews
Some customers provided mixed reviews, praising the store's quality of diamonds and patience of the staff, but expressing disappointment with the prices and selection of products. One customer advised against purchasing a wedding ring from Beaverbrooks, suggesting that independent jewelers might offer more unique and special options.
Negative Experiences
A few customers reported negative experiences, citing rude and unprofessional staff, misleading pricing, and poor customer service. One customer even advised others to avoid the store altogether.
Be the first to review Beaverbrooks.
Write a Review
