What's valuable to you is priceless to us!
Who We Are
County is a trusted family-run business with over 40 years of experience in home improvement. Based in Sussex and Kent, we provide comprehensive solutions for window and door replacement, conservatory and orangery construction, and home extension projects. Our dedicated team of experts is committed to delivering exceptional customer service, meticulous craftsmanship, and outstanding results.
Windows & Doors
- Comprehensive range of uPVC, timber, and aluminium windows and doors
- Expertise in casement, flush, tilt & turn, and sash window styles
- Bespoke door designs to perfectly complement your home
Conservatories & Extensions
- Bespoke conservatories and orangeries designed to enhance your living space
- Energy-efficient designs for year-round comfort and cost savings
- Professional planning and project management
Home Extensions
- Efficient design and construction of extensions to add extra living space
- Wide range of options to suit your needs and budget
- Smooth project management from start to finish
Our Commitment
At County, we pride ourselves on:
- Customer-focused approach: We value open communication and collaboration with our clients every step of the way.
- Expert craftsmanship: Our skilled teams use high-quality materials and meticulous techniques for exceptional results.
- Quality assurance: We back our work with comprehensive guarantees and offer exceptional aftercare service.
Why Choose County?
With over four decades of experience, County has established itself as a leading provider of home improvement solutions in Sussex and Kent. Our dedication to exceptional customer service, quality craftsmanship, and energy-efficient solutions sets us apart.
Get in touch today to discuss your home improvement needs and discover the potential of your property!
Communications and Customer Service Issues
Several reviewers have expressed frustration with the company's communication and customer service. Adam Fuda mentioned that the process to get his windows into production was "very painful" with long delays and poor communication. He also felt that the company's response to his concerns was unacceptable, with a lengthy "arse covering" email instead of an apology. James Dennett had a similar experience, with delayed installations and a lack of communication, resulting in numerous flaws with his door that took months to resolve.
Quality of Products and Installation
While some reviewers have been satisfied with the quality of the company's products, others have experienced issues. Adam Fuda praised the quality of the timber windows and Origin doors received, but was disappointed with the installation workmanship. James Dennett had several faults with his door installation, including missing parts, wonky fittings, and incorrect glass.
Satisfaction with Services
Some reviewers have been pleased with their experience, citing good communication, quality products, and professional installation. Sharon Warwick, Sybil Warmisham, Maureen Kempshall, and Tracy Williams all gave high ratings, praising the company's prompt service, professional staff, and high-quality products.
Transferring Warranty
Zoom Spider's review highlighted an issue with transferring the warranty on their windows, which they found was not easily transferrable to a subsequent home owner.
Overall
While some reviewers have had positive experiences with County Windows, others have been disappointed with the company's communication, customer service, and installation workmanship.
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