Business Details
Your Trusted Hotel Booking Partner in the UK
HotelSmart is a leading UK venue finding and hotel booking agency with over 25 years of experience in delivering tailored accommodation solutions. Our team specialises in securing hotel rooms, serviced apartments, and event venues for corporate clients, field staff, and group bookings across diverse industries including construction, telecommunications, and corporate events. We pride ourselves on a 100% success rate in accommodation procurement, leveraging our industry relationships to negotiate competitive rates while maintaining exceptional service standards. Founded in 1996 by directors Kim Taylor and Jo Marshall, our agency combines personal service with operational expertise to meet evolving client needs.We offer complimentary management reporting, flexible payment arrangements, and a service level agreement guaranteeing accuracy, reliability, and promptness. Our commitment extends beyond business through charitable partnerships like Macmillan Caring Locally. With office hours from 9am-5pm Monday-Friday, we provide free, obligation-free booking services supported by a dedicated team focused on exceeding client expectations.
Services
Hotel Booking
Venue Finding
Corporate Accommodation
Self-Catering
Event Management
Contract Negotiation
Payment Arrangements
Highlights and features
- We guarantee 100% success in securing accommodation for corporate and group bookings
- Our team has over 25 years' experience in hospitality and event management
- We negotiate exclusive rates and added-value incentives for clients
- Complimentary management information reporting for all contract customers
- Service Level Agreement ensuring accuracy, reliability, and prompt service delivery
Associations and certifications
- International Air Transport Association (IATA)
What people say
Simply the best
Highly recommend
Fantastic service
Professional & friendly
Saved us hours
Services
Hotel Booking
We specialise in securing hotel rooms for corporate clients, field staff, and group bookings across the UK. Our experienced team negotiates competitive rates while maintaining quality standards. With a 100% success rate, we handle last-minute requests and large-scale requirements for industries including construction, telecommunications, and corporate events.
Venue Finding
Our venue finding service locates perfect spaces for conferences, exhibitions, and corporate events nationwide. We manage negotiations, contract administration, and complementary benefits like room upgrades. With access to 2,000+ venues, we handle requirements from interview rooms to large-scale event spaces with tailored solutions.
Corporate Accommodation
We provide dedicated accommodation solutions for corporate clients with field staff and nationwide operations. Our service includes management reporting, service level agreements, and flexible payment arrangements. We serve industries requiring temporary housing for engineers, riggers, and other field professionals across the UK.
Self-Catering
Our self-catering portfolio offers cottages, apartments, and unique properties nationwide. We handle access arrangements, special requests, and concierge services for work or leisure stays. This free service includes rate negotiation and property owner liaison for hassle-free bookings.
Event Management
We provide comprehensive event management support including venue sourcing, ticketing, and accommodation coordination. Our team handles conferences, award ceremonies, and corporate parties with complementary services like catering and equipment arrangements. We ensure seamless execution from initial planning to event completion.
People
Kim Taylor
Director
With hospitality industry experience since the 1980s, Kim co-founded HotelSmart in 2009. She oversees new business development and client relationships, leveraging her background in sales and business development. Kim combines professional expertise with a personal touch to maintain the agency's high service standards.
Jo Marshall
Director
Jo brings extensive event and wedding planning experience from her hotel industry career. As co-owner since 2009, she focuses on operational excellence and customer service delivery. Her expertise in event management ensures clients receive tailored solutions for their accommodation and venue requirements.
Questions
What types of accommodation do you book?
We book hotels, serviced apartments, country houses, guesthouses, and self-catering properties nationwide for corporate clients and group bookings.
Do you charge for your booking service?
No, our hotel booking and venue finding services are completely free with no obligation for corporate clients and contract customers.
Can you handle last-minute bookings?
Yes, our team successfully secures accommodation even for urgent requirements, as demonstrated by our 100% success rate in challenging situations.
Do you work with specific industries?
We serve diverse sectors including construction, telecommunications, engineering, corporate events, and sports organisations requiring nationwide accommodation solutions.
What support do you provide for event planners?
We offer venue sourcing, contract negotiation, payment arrangements, and accommodation coordination for conferences, exhibitions, and corporate events.
How do you ensure competitive pricing?
Our industry relationships and buying power enable us to negotiate better rates than clients could achieve independently, with discounts passed directly to you.
