Our family caring for your family
At Prestige Medical Group, we are committed to providing exceptional healthcare services to our patients. Our dedicated team of doctors, nurses, and support staff work tirelessly to ensure that our patients receive the best possible care. We strive to deliver high-quality, patient-centered care, and we are proud to be a three-location practice comprising Parkside Surgery, Oxford Road Surgery, and Foxcroft Surgery.
Our Services
As a comprehensive healthcare provider, we offer a wide range of services to cater to the diverse needs of our patients. Our services include Travel Advice and Vaccinations, Fees for Non-NHS Services, Sick/Fit Note Requests, and other general medical services. We also provide repeat prescriptions, appointments, telephone consultations, and home visits to ensure that our patients receive convenient and accessible care.
Our Commitment
We are committed to providing an exceptional patient experience. We understand that our patients are at the heart of everything we do, and we strive to deliver personalized care that meets their unique needs. Our team is dedicated to providing compassionate, respectful, and empathetic care that exceeds our patients' expectations.
Our Mission
At Prestige Medical Group, our mission is to provide high-quality, patient-centered care that promotes health, well-being, and dignity. We aim to create a caring and supportive environment where our patients feel valued, respected, and empowered to take control of their health.
Get in Touch
If you have any questions or concerns, please do not hesitate to get in touch with us. You can contact us through our online patient triage service, where we will respond to your queries within 2 working days. You can also use the NHS App to access a range of NHS services, including ordering repeat prescriptions, accessing NHS 111 online, and viewing your health records.
Practice Performance
The practice has received a mix of positive and negative reviews. While some patients have praised the kindness and care of the doctors and nurses, others have expressed frustration with the practice's phone system, receptionists, and appointment booking process.
Staff Attitude and Behavior
Several reviewers have expressed dissatisfaction with the attitude and behavior of the receptionists, describing them as rude, abrupt, and argumentative. On the other hand, some reviewers have praised the kindness and care of the doctors and nurses.
Phone System and Appointment Booking
The practice's phone system has been criticized for being difficult to navigate, with long wait times and frequent hangs-ups. Some reviewers have also expressed frustration with the appointment booking process, citing difficulties in getting an appointment and long wait times.
Positive Experiences
Some reviewers have reported positive experiences with the practice, praising the professionalism and care of the doctors and nurses. One reviewer appreciated the convenient appointment times and polite receptionist, while another reviewer was grateful for the reception team's helpfulness and swift response to their enquiries.
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