Transform Your Space, Elevate Your Style
Our passion is to curate a delightful and diverse selection of furniture and homeware, offering unique pieces for every corner of your home. We believe in creating a welcoming and inspiring space that reflects your individual style.
A curated selection for every home
From elegant sofas and stylish armchairs to storage solutions and lighting options, our curated collection showcases the latest trends and timeless classics in furniture. We offer a diverse range of renowned brands, ensuring you'll find the perfect pieces to elevate your home.
Quality you can trust
We prioritize quality and craftsmanship, selecting only reputable brands known for their exceptional materials and construction. Our commitment to quality extends beyond aesthetics, ensuring lasting value and functionality in every piece.
Exceptional customer service
Our team is dedicated to providing exceptional customer service. We are always happy to assist you in finding the perfect items, offering personalized recommendations and expert advice. We pride ourselves on our responsive and helpful approach, ensuring a seamless and enjoyable shopping experience.
1. Bespoke Interior Design
- Free interior design consultations
- Personalized recommendations based on your style and needs
- Comprehensive project management to ensure your vision comes to life
2. Customized Furniture Ordering
- Extensive selection of customizable sofas, armchairs, and other furniture pieces
- Choose your fabrics, colors, and sizes to create your ideal piece
- Expert guidance throughout the customization process
3. Gift & Interior Design Cards
- Perfect for the design enthusiast in your life
- Choose from various denominations to personalize your gift
4. Interior Design Workshops
- Learn latest design trends and inspiration
- Hands-on guidance on creating a cohesive and stylish home
- Meet and interact with our experienced designers
Our Vision
We believe in the power of beautifully curated interiors to enhance lives. We aim to inspire and empower you to create a home that reflects your unique personality and fosters lasting memories.
Let us help you create a home that inspires you!
Delivery Issues and Customer Service
The reviews highlight several issues with delivery, including long wait times, postponed delivery dates, and unhelpful customer service agents. Some customers experienced delays of up to five months, with no clear explanation or solution offered. Others were promised delivery dates that were not met, leading to frustration and wasted time.
Poor Product Quality
Some customers were disappointed with the quality of the products they received, citing issues such as poor materials, shoddy craftsmanship, and inaccurate product descriptions. One customer reported that a lamp stand was made of softwood instead of hardwood, as described.
Staff Attitudes and Behavior
Several reviews mentioned poor staff attitudes and behavior, including rudeness, disinterest, and a lack of helpfulness. One customer reported being dismissed by a staff member who seemed annoyed by their questions. Another customer noted that some staff members were overly aggressive in their sales approach.
Positive Experiences
On the other hand, some customers had positive experiences with Heal's, citing helpful staff, a good range of products, and inspiration for interior design. Some customers appreciated the affordable smaller items available and the opportunity to see designer products up close.
Store Layout and Pricing
The reviews also mention the store layout and pricing, with some customers noting that the store occupies two floors and has a good selection of overpriced quality items. Others mentioned that the furniture department has been cut back, and that some products are expensive but worth the cost.
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