Business Details
Specialist Residential Care Home in Castle Cary
Highfield House has established itself as a leader in person-centred care for residents requiring specialist support. Our dedicated team delivers tailored care plans that prioritise dignity, independence, and individual choice, with particular expertise in end-of-life and dementia care. The Grade 2 listed property in Castle Cary provides a warm, homely environment complemented by tranquil gardens and modern amenities. Our 22 residents benefit from a comprehensive support system including daily activities, health monitoring, and access to visiting professionals. The home's commitment to excellence has been recognised through multiple industry awards, including Residential Home of the Year.Staff undergo rigorous training to ensure they meet the evolving needs of residents while maintaining a secure, respectful atmosphere. The facility features a heated conservatory, salon, wet room, and technology-enabled communication points throughout. Regular social events and community engagement opportunities foster a vibrant living experience. Our admissions process includes home visits and trial stays to ensure compatibility. The management team maintains transparent communication channels with families and professionals involved in resident care.
Services
Residential Care
Dementia Care
End-of-Life Care
Personal Care Assistance
Social Activities
Highlights and features
- 24/7 open visiting policy with no restrictions
- Award-winning specialist dementia and end-of-life care
- Personalised care plans developed with residents
- Experienced team with dedicated key worker system
- Modern facilities including heated conservatory and salon
Associations and certifications
- Gold Standards Framework
Services
Residential Care
Our residential care provides 24/7 support for individuals requiring assistance with daily living. Trained staff deliver personal care, medication management, and health monitoring in a homely environment. Residents enjoy tailored activities and access to visiting healthcare professionals while maintaining independence within a secure setting.
Dementia Care
Specialist dementia care combines clinical expertise with compassionate support. Individualised care plans address cognitive needs while maintaining dignity. The environment features memory aids and structured routines. Staff receive ongoing training in dementia-specific communication techniques and behaviour management strategies to ensure optimal resident wellbeing.
End-of-Life Care
End-of-life care focuses on comfort and dignity during life's final stages. Multidisciplinary teams manage symptoms while respecting personal wishes. Emotional support extends to families through regular consultations. The home maintains partnerships with hospice services and spiritual advisors to provide holistic end-of-life support.
Personal Care Assistance
Personal care assistance covers bathing, dressing, and mobility support while preserving resident autonomy. Staff use person-centred approaches to maintain privacy and dignity. The service includes continence management and assistance with eating, tailored to individual needs and medical requirements.
Social Activities
Daily social activities promote mental engagement and community connection. Programmes include art sessions, musical events, and local outings. The calendar features quizzes, exercise classes, and visits from local performers. Residents participate in planning through monthly meetings to ensure activities align with personal interests and abilities.
People
Rachel Mundy
Registered Manager
Rachel leads Highfield House with over 15 years' experience in elderly care. She ensures regulatory compliance while maintaining the home's person-centred philosophy. Her leadership focuses on staff development and quality improvement initiatives.
Sarah Sheppard
Deputy Manager
Sarah supports daily operations with specialist dementia care expertise. She coordinates staff training and resident assessments. Her approach prioritises individual dignity through tailored support strategies developed over 12 years in care management.
Julie Fletcher
Care Manager
Julie oversees care delivery with emphasis on end-of-life support. She manages medication protocols and clinical standards. With 18 years' experience, she ensures residents receive compassionate, dignified care aligned with their personal wishes.
Lorraine Wright
Care Manager
Lorraine specialises in person-centred care planning. She coordinates multidisciplinary teams and resident assessments. Her 14-year career focuses on maintaining independence while addressing complex care requirements through individualised support strategies.
Georgia Seviour
Care Manager
Georgia manages daily care operations with expertise in activity programming. She develops social engagement initiatives and oversees staff training. Her 10 years in elderly care focus on enhancing quality of life through structured recreational programmes.
Questions
What specialist care services do you offer?
We specialise in dementia care and end-of-life support with dedicated staff and tailored care plans.
Can residents personalise their care plans?
Yes, all residents co-create individualised care plans covering daily routines, medical needs, and personal preferences.
Are visitors allowed at any time?
Our home operates an open visiting policy with no restrictions on visiting hours.
What social activities are available?
Residents enjoy art sessions, musical events, local outings, quizzes, and seasonal trips with flexible participation options.
How do you support resident independence?
We implement key worker systems and person-centred approaches that balance support with autonomy maintenance.
What healthcare professionals visit the home?
Regular visiting professionals include GPs, chiropodists, opticians, dentists, and beauty therapists.
