Business Details
Emergency
services
Your Local Primary Healthcare Provider in Billingham
Established in Billingham, Stockton on Tees, Melrose Medical Centre has been providing comprehensive primary healthcare services to the local community and surrounding villages. Our dedicated team of general practitioners, including Dr Awad and Dr Goddard, alongside experienced practice nurses and support staff, delivers patient-centred care with a focus on accessibility and clinical excellence. We offer a wide range of services including chronic disease management, child health clinics, immunisations, minor surgery, and specialist consultations in cardiology, dermatatology, and women's health.Our practice maintains strong partnerships with local healthcare providers and adheres to strict data protection standards while continuously seeking patient feedback to improve our services. With extended weekday hours and emergency arrangements through NHS 111, we prioritise timely access to medical care while maintaining CQC-compliant safety standards.
Services
Telephone Consultations
Home Visits
Chronic Disease Management
Child Immunisations
Smear Tests
Minor Surgery
Flu Vaccinations
Contraception Services
Health Checks
Phlebotomy
Highlights and features
- We offer 24/7 emergency medical advice through NHS 111
- Our GPs hold specialist qualifications in cardiology and dermatatology
- We provide same-day appointments for urgent medical needs
- Our practice maintains CQC compliance for patient safety standards
- We offer annual flu and pneumonia vaccination programmes
Associations and certifications
- Care Quality Commission (CQC)
What people say
Easy to speak to staff
Timely appointments
Professional care
Knowledgeable doctors
Clean facilities
Services
Telephone Consultations
Our telephone consultation service enables patients to discuss medical concerns with doctors remotely. This convenient option suits patients who find physical visits challenging. Appointments can be arranged through reception, with nurses also available for scheduled phone consultations. This service maintains the same clinical standards as in-person appointments.
Home Visits
We provide home visits for patients unable to attend the surgery due to medical necessity. Requests must be made before 10am, with urgent cases prioritised. Our doctors assess whether home visits are clinically appropriate, ensuring patients receive necessary care while maintaining efficient resource allocation for the community.
Chronic Disease Management
Specialist clinics manage chronic conditions including diabetes, asthma, hypertension and heart disease. Patients receive regular monitoring, medication reviews and lifestyle advice tailored to their specific needs. Our structured approach follows national clinical guidelines while maintaining individualised care plans developed in partnership with patients.
Child Health Clinics
We offer comprehensive child health services including routine immunisations, developmental checks and illness management. Our clinics provide parents with expert guidance on childhood health matters, with vaccination programmes following Public Health England recommendations. Appointments can be booked directly with our nursing team.
Flu Vaccinations
Annual flu vaccination programmes target elderly patients and those with chronic health conditions. We also provide pneumonia vaccinations for over-60s. Our proactive approach reduces winter illness complications through timely immunisation, with appointments available during standard surgery hours throughout the flu season.
People
Dr Ibrahim Awad
General Practitioner
Dr Awad holds MB.ChB and PGDipCard qualifications with special interests in obstetrics, gynaecology and cardiology. He provides patient care Tuesday and Friday mornings and Thursday emergencies.
Dr Nancy Goddard
General Practitioner
Dr Goddard (BMBS, MRCGP) specialises in dermatatoscopy with clinic times Tuesday and Wednesday mornings and afternoons. She provides continuity of care for regular patients.
Lynn Kett
Practice Nurse
Lynn Kett manages chronic disease clinics for asthma, diabetes and hypertension. She provides immunisations, health checks and smoking cessation support during Tuesday and Thursday clinic hours.
Dahlia Abdulla
Practice Manager
Dahlia Abdulla (BSc Business Management) oversees practice operations, ensuring efficient service delivery while maintaining compliance with healthcare regulations and patient confidentiality standards.
Questions
How do I book a GP appointment?
Contact us on 01642 553055 during opening hours or use our online booking system for standard appointments.
What are your emergency arrangements?
For life-threatening emergencies call 999. For urgent out-of-hours care contact NHS 111.
Can I request a home visit?
Yes, call before 10am to request a home visit. Our doctors will assess clinical necessity.
How do I get test results?
Blood test results available after 3pm daily (except Thursdays). Patients must contact the surgery directly.
Do you offer online services?
Yes, use our online system for prescription requests and appointment bookings via our website.
What immunisation programmes do you provide?
We offer annual flu vaccinations, pneumonia vaccinations for over-60s, and routine childhood immunisations.
