Elevate Your Style, Elevate Your Experience
Fresh Start Waste Services is a leading business waste management company serving the North West of England. Founded in 2006 and family-run, we take pride in providing sustainable and comprehensive waste management solutions that benefit both businesses and the environment.
Our Mission
Our mission is to revolutionise business waste management by offering tailored solutions that are environmentally responsible, cost-effective, and convenient for our clients. We prioritize real recycling, carbon capture, and offering transparency throughout the process.
What We Do
Fresh Start Waste Services offers a comprehensive range of waste management services, including:
- Waste collection and disposal: Regular pickups tailored to your business's needs.
- Recycling programs: Comprehensive segregation and recycling solutions to minimize landfill waste.
- Carbon capture initiatives: We offset emissions through our Forest Carbon program, ensuring environmental responsibility.
- Materials recovery: We invest in state-of-the-art technology to reuse and recycle as much waste as possible.
- Sustainability consultations: Our experts provide personalized guidance on how to improve your waste management practices and reduce your environmental impact.
Why Choose Fresh Start Waste Services?
- Real people: We treat our customers as individuals, not just numbers. You'll have a dedicated account manager to assist you with personalized support.
- Transparency and accountability: We provide clear reporting and data on your waste management performance.
- Fair pricing: We believe in transparent and competitive pricing, with no hidden charges or annual price hikes.
- Family-run and local: We are proudly a family-operated business with deep roots in the North West.
Our Commitment to Sustainability
Sustainability is at the heart of everything we do. We are committed to reducing our environmental impact, capturing and offsetting emissions, and embracing innovative solutions that promote sustainability.
Customer Service
Reviews highlight the importance of customer service in the waste management industry. Fresh Start Waste's customer service has been praised by some customers for being responsive, friendly, and helpful. Nichola and Anita are mentioned specifically for their excellent assistance and willingness to resolve issues.
Reliability and Performance
However, some customers have experienced issues with the reliability and performance of Fresh Start Waste's services. These include missed collections, incomplete emptying of bins, and inconsistent service levels. Excuses such as van breakdowns and compaction issues have been given, but customers are not convinced.
Pricing and Contracts
Pricing and contract agreements have been a source of frustration for some customers. Some have experienced price increases despite having signed contracts, while others have been charged for additional collections or bin returns.
Account Management
Account management has been criticized for being unhelpful and uncaring. Customers have reported difficulty in getting through to the right person, and promises of call-backs have not been fulfilled.
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