Your Health Matters, We Care
The White House Surgery is a dedicated team of experienced GPs and healthcare professionals committed to providing accessible and comprehensive care to the Orpington and surrounding community. Situated in Petts Wood, we prioritize patient well-being and strive to create a welcoming and comfortable environment for all our patients.
1. Online Services
- RapidHealth: Our online platform allows you to request appointments, submit medical and administrative requests, and access self-care information.
- PATCHS: Get personalized assistance with non-urgent medical queries through our online platform.
- AccuRx: Contact us online for non-urgent medical or administrative requests.
- Engage: Consult with our team through online channels and receive 24/7 self-care guidance.
2. Primary Care
- Routine consultations and preventative check-ups
- Management of chronic conditions
- Acute and urgent care
- Women's health services
- Men's health services
3. Enhanced Healthcare Options
- Acupuncture: For pain relief, stress reduction, and various health conditions.
- Physiotherapy: Restore your movement and manage pain.
- Mental health support: Access to experienced therapists for emotional well-being.
4. Community Outreach
- Health education and promotion programs
- Patient support groups
- Collaboration with local organizations to provide comprehensive healthcare services.
5. Continuous Care
- Online appointment booking system for your convenience
- Repeat prescription service
- Home visit availability for vulnerable patients
Our dedicated team of professionals is committed to
- Providing personalized care and attention
- Listening attentively to your concerns
- Treating you with respect and dignity
- Working collaboratively to achieve the best possible outcomes for your health.
Overview
The White House Surgery, Petts Wood, BR5 has received mixed feedback from its patients. Most reviews highlight issues with reception staff and difficulties in securing appointments. However, some positive comments were made about specific doctors.
Negative Feedback
Many patients expressed dissatisfaction with the reception staff, stating they were unhelpful, rude, and lacked knowledge. Long waiting times and difficulties in securing appointments were common complaints. Some patients mentioned that the staff seemed to not want to work in a customer-facing role. The negative feedback also included comments about specific staff members, including a receptionist named Jill, who was described as aggressive and rude.
Positive Feedback
On a positive note, some doctors at the surgery were praised for their professionalism and politeness. Dr. Fenway was mentioned as a doctor who has been providing good service over the years. However, one reviewer noted that while some doctors were great, others were not as good.
Recommendations
It is clear that the surgery needs to improve its customer service, particularly with regards to reception staff. Providing better training and addressing staff attitude could significantly enhance the patient experience. Additionally, improving appointment availability and reducing waiting times would likely increase patient satisfaction.
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