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First Floors stands as Glasgow's leading flooring specialist, boasting over two decades of experience in transforming homes and workplaces with stunning flooring solutions. Located in the heart of Glasgow's Southside, our multi-award-winning showroom showcases a captivating collection of flooring from renowned UK brands.
Our Commitment to Customer Service
At First Floors, we prioritize exceptional customer service, making it our mission to provide a seamless and enjoyable flooring experience. Our team of experts is available to guide you through every step of the process, from selecting the perfect flooring to ensuring a seamless installation.
Our Services
We offer a comprehensive range of services to meet your every flooring need, including:
Floor Fitting
- Expert fitting by qualified professionals
- Guaranteed quality and precision in every installation
Make Me A Rug
- Design your own custom rug with endless possibilities in size, color, and design.
- Express your individuality and bring unique style to your home.
Home Consultation
- Free, no-obligation consultations with experienced flooring consultants
- Personalized advice tailored to your individual needs and budget
Our Expertise
With extensive industry knowledge and qualifications, our team can provide valuable guidance on:
- Selecting the right flooring type for your home or business
- Understanding the benefits and drawbacks of different materials
- Creating a cohesive and aesthetically pleasing design scheme
Our Values
At First Floors, we believe in:
- Quality: We only partner with reputable manufacturers and suppliers to ensure premium quality flooring.
- Integrity: We operate with transparency and honesty, providing clear communication and detailed estimates.
- Sustainability: We are committed to responsible practices and eco-friendly materials whenever possible.
- Customer Satisfaction: Your satisfaction is our top priority, and we strive to exceed your expectations.
Quality of Service
The reviews of First Floors are overwhelmingly positive, with every reviewer giving the company a 5-star rating. The customers praise the company for its excellent service, professionalism, and attention to detail. The fitting teams are described as skilled, efficient, and friendly, and the sales team is commended for their helpfulness and guidance throughout the process.
Workmanship and Quality of Fitting
The reviewers are highly satisfied with the quality of the installation, with one customer praising the "excellent solution" devised by First Floors to solve a specific problem with their sunlounge. The fitters are described as "very skilled", "professional", and "enthusiastic", and the work is praised for being "done in a high standard" and "to a high level of detail".
Communication and Customer Service
The reviewers consistently praise the communication and customer service provided by First Floors. The sales team is described as "really helpful", "straightforward", and "accommodating", and the fitting teams are praised for being "friendly", "professional", and "efficient". One customer notes that the company's customer service is "excellent" and that they would "highly recommend" them to others.
Value for Money
While the reviewers do not specifically comment on the value for money, their praise for the quality of the installation and the customer service suggests that they feel that First Floors provides good value for their money.
Disappointment
However, one reviewer, Jackie Farrell, had a negative experience with the company. She reports that after 8 months, the flooring installed in her conservatory started to lift, and despite contacting First Floors, they were unable to resolve the issue due to COVID restrictions. The reviewer notes that they were offered a 50% discount to have a local tradesman refit the panels, but that no one local was willing to do the work. This reviewer warns others not to buy flooring from First Floors if they live in Ayrshire, as the company does not come and repair its faulty workmanship.
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