Established in 1905, Barnsdales is a leading property consultancy with a rich heritage spanning over a century. Our team of experienced professionals offers comprehensive advice and solutions across all aspects of property ownership and investment. With offices throughout the UK, we serve clients across diverse markets, providing tailored solutions to individual needs.
Our Expertise
Our expertise spans all areas of property, including:
- Commercial Property Services: Comprehensive agency, property management, and professional services for commercial properties.
- Residential Property Services: Expertise in sales, lettings, and property management for residential properties.
- Property Valuation & Advisory: Accurate and reliable valuations, alongside expert advice on property-related matters.
- Facilities Management: Comprehensive hard and soft services for efficient and cost-effective property management.
- Auction Services: Regular online property auctions offering diverse opportunities to buyers and sellers.
A Legacy of Excellence
Throughout our history, we have consistently evolved and expanded our services. Our notable acquisitions include renowned property management and valuation firms, further strengthening our capabilities. We hold prestigious accreditations like ISO 9001 and maintain memberships in industry-leading bodies like the RICS and ARLA.
Client-Focused Approach
Client satisfaction is our top priority. We prioritize open communication, transparency, and personalized attention throughout the process. Our experienced team is committed to delivering tailored solutions that meet your specific needs and goals.
Industry Recognition
Our expertise and commitment to excellence have earned us notable recognition. We are appointed to the valuation panel of prestigious institutions, demonstrating our position as trusted advisors in the property market.
Building for the Future
With a proven track record and a focus on innovation, we are committed to continuous growth. We actively seek strategic partnerships and acquisitions to further enhance our capabilities and better serve our clients.
Poor Customer Service and Unprofessional Behaviours
Many customers have expressed their disappointment and frustration with Barnsdales' customer service. Several authors have reported difficulty in making contact with the company, being put on hold for extended periods, or not receiving responses to their inquiries. In some cases, customers have been left with unresolved issues, and the company has failed to address their concerns in a timely and satisfactory manner.
Property Management Issues
Some customers have reported issues with property management, including poor maintenance, lack of attention to reported problems, and failed repairs. In one instance, a customer's partner became ill due to poor ventilation and mould growth, and the company failed to take prompt action to address the issue.
Unprofessional and Unreliable
Several authors have described their experiences with Barnsdales as unprofessional and unreliable. One customer reported being asked to pay an additional invoice without justification, while another customer was incorrectly billed for energy usage. In yet another case, the company continued to contact a customer about a property issue despite being informed that they no longer owned the property.
Mixed Reviews
Not all reviews are negative, however. One customer reported a positive experience with the company's office manager, who resolved an issue in a satisfactory manner. Another customer praised the company's communication and responsiveness.
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