Big enough to cope, small enough to care
At Goldstar, we pride ourselves on being Rotherham's premier taxi service, with a reputation built on years of delivering exceptional transport solutions to our customers. We're big enough to cope with any request, yet small enough to care about the details that matter most to you.
Our Services
Our 24-hour service, available 7 days a week, 365 days a year, is designed to cater to a wide range of transport needs. Whether you're looking for reliable airport transfers, corporate travel, contract work, school contracts, letter/courier/parcel delivery service, or simply a local taxi ride, we've got you covered. Our fleet of over 70, 4-seater vehicles, luxury 5, 6, 7, and 8-seater minibuses are fully equipped to provide comfort, privacy, and convenience.
Commitment to Our Community
We're committed to our community and strive to provide the best service possible. We work closely with local businesses, developing partnerships and supporting them on their journey. Our experienced team of professional drivers and customer service representatives are dedicated to ensuring that every passenger has a safe, comfortable, and enjoyable ride.
How We Operate
We understand the importance of safety, which is why we've introduced extra safety measures to ensure our staff and passengers remain safe during these times. Our vehicles are equipped with high-quality protective shield partitions, hand sanitiser, and our drivers wear PPE. We sanitise every vehicle after every journey and limit passenger numbers to reduce risk.
Our Fleet
Our fleet of vehicles includes Renault Traffic, Ford Tourneo, and Citroen Dispatch, each designed to provide comfortable and spacious transport. Our vehicles are regularly deep cleaned and maintained to ensure the highest standards of cleanliness and safety.
Why Choose Us
When you choose Goldstar, you can be confident that you'll receive a reliable, safe, and comfortable transport service. Our commitment to our community, extensive fleet, and experienced team of drivers and customer service representatives make us the perfect choice for all your transport needs.
Customer Feedback
The customer reviews for Gold Star Taxis show a mixed bag of experiences. While some customers have had positive interactions with the company, others have faced issues with punctuality, professionalism, and customer service.
Reliability Issues
Several customers have reported issues with the company's reliability. Abby White mentions that the taxi failed to show up on time, and Billy Ashford had to wait for over 45 minutes before getting an Uber. Katieann Wood booked a taxi two weeks in advance but was told it would be another 10 minutes, leading to cancellation. Brian Matik experiences the same issue twice, with the manager apologizing and offering a free ride but not resolving the problem.
Communication Breakdown
Richard Mitchell calls to book a taxi but is met with aggression from the operator who refuses to book him one. J. Kubisa waits 15 minutes for a taxi to arrive without being notified, making him late for work.
Inconsistent Service
Lisa Dawson has issues with the new app, having to wait a while to speak to an operator and experiencing delays in the service. David Cockerill, on the other hand, praises the company's punctuality and politeness.
Loyal Customer Base
Despite the issues, some customers continue to use Gold Star Taxis due to their loyalty to the company. Wicked Lady has used them for over 12 years and never had a problem. Mary Beaumont and Eleanor Wassell also praise the company's reliability and communication.
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