Putting patients at the heart of everything we do
At Birkby Health Centre, we are dedicated to providing exceptional healthcare services to our patients in a caring and compassionate environment. Our team of experienced healthcare professionals is committed to delivering timely, effective, and patient-centred care that addresses the unique needs of each individual.
Our Services
We offer a comprehensive range of healthcare services designed to promote overall well-being and improve the health and quality of life of our patients. Our services include:
- Routine appointments and consultations
- Prescriptions and medication management
- Health checks and screenings
- Vaccinations and immunizations
- Chronic disease management
- Mental health support
- Online services, including appointment booking and repeat prescriptions
- Patient record access and online forms
Our Commitment to You
At Birkby Health Centre, we are committed to putting our patients at the heart of everything we do. We believe in providing personalized care that is tailored to your unique needs and preferences. Our team is dedicated to delivering high-quality care that is responsive, reliable, and respectful.
About Our Practice
Our practice is committed to continuous improvement and strives to provide the best possible care to our patients. We encourage patient feedback and participation through our Patient Participation Group, which helps us to improve our services and better meet the needs of our patients.
Our Team
Our team of experienced healthcare professionals is led by our dedicated practice management team, who work together to ensure that our patients receive the best possible care. Our team includes doctors, nurses, healthcare assistants, and administrative staff, all of whom are committed to delivering exceptional patient care.
Positive Experiences
Birkby Health Centre appears to have a good reputation among some patients, with several reviewers praising the practice's staff, particularly the doctors and nurses. Some reviewers have mentioned receiving good care, being seen promptly, and finding the staff to be helpful and polite.
Negative Experiences
However, the practice has also received several negative reviews, with many patients complaining about poor service, long wait times, and unfriendly staff. Some reviewers have reported receiving incorrect information from receptionists, being treated rudely, and experiencing difficulties in getting appointments. One reviewer even accused the practice of being "dishonest and fraudulent" and threatened to take legal action.
STRUCTURE AND AVAILABILITY
The reviews suggest that Birkby Health Centre's appointments are often difficult to come by, with some patients waiting for several weeks to see a doctor. The practice's website and online booking system may be helpful for some, but others have reported difficulties in using these systems.
STAFF TRAINING AND COMMUNICATION
Some reviewers have criticized the practice's staff for being rude, unhelpful, or lacking in communication skills. One reviewer specifically mentioned a receptionist who was aggressive and careless, while another reviewer reported receiving incorrect information from a receptionist. On the other hand, some reviewers have praised certain staff members, such as Nurse Jenifer, who was described as kind, patient, and professional.
CAR PARKING AND ACCOMMODATION
One reviewer mentioned that the practice's car park could be improved for wheelchair users, but this was not a major concern for most reviewers.
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