Business Details
Trusted EPOS Software Solutions for Retail & Hospitality
The EPOS Bureau is a UK-based technology company specialising in integrated EPOS software solutions for retail and hospitality sectors. As part of the ClearCourse group, we combine software, payments, and services to deliver tailored systems for SMEs. Our approach prioritises deep client understanding, sector-specific expertise, and consistent service delivery across the UK and Ireland. With over 25 years' experience, we offer real-time stock management, loyalty tools, and omnichannel solutions designed by retailers for retailers.Our team provides end-to-end support from project management to 7-day technical assistance, ensuring businesses maintain profitability and growth. We hold FCA authorisation for payment services and partner with Liberis for revenue finance options. Our clients include award-winning farm shops, hospitality venues, and specialist retailers who process over 1 billion in annual sales through our systems.
Services
EPOS Software
Stock Management
Pay at Table
Loyalty Programs
E-commerce Integration
Reporting Tools
Self-Service Tills
Scales Integration
Managed Services
Payment Processing
Highlights and features
- 25+ years' experience developing retail-specific EPOS systems
- Dedicated project management from implementation to 'Live-Day'
- 7-day technical support with extended weekday hours
- FCA-authorised payment processing integration (EPOSPay)
- Sector-specific solutions for farm shops and hospitality venues
Associations and certifications
- Financial Conduct Authority
Services
EPOS Software
Our EPOS software combines retail and hospitality functions in one platform. Features include table management, stock control, and integrated payments. Designed for sectors like farm shops and restaurants, it offers real-time reporting and loyalty tools to enhance customer retention while maintaining compliance with financial regulations.
Pay at Table
This hospitality solution enables staff to process payments directly at customer tables using handheld devices. It streamlines order management, bill splitting, and payment processing to improve table turnover rates. The system reduces queuing times while maintaining secure transaction protocols for improved customer satisfaction in food service environments.
Stock Management
Real-time stock tracking system that monitors inventory levels across multiple locations. Alerts for low stock levels help prevent lost sales while integration with sales data provides margin analysis. The system supports weighted items through integrated scales, reducing manual errors in fresh produce and deli operations.
Loyalty Programs
Marketing tools that enable targeted promotions and reward schemes. The system tracks customer purchasing patterns to deliver personalised offers through our e-loyalty app. Businesses can create tiered reward structures and measure campaign effectiveness through integrated analytics to improve repeat custom.
E-commerce Integration
Synchronised online and in-store sales platform that shares inventory data in real time. Enables 24/7 customer purchasing while maintaining accurate stock levels. The system integrates with existing web platforms to ensure consistent pricing and product information across all sales channels for omnichannel retail operations.
People
Charlotte Gurney
Business Owner
Co-owner of White House Farm Shop in Norwich, Charlotte leads operations at the family-run business. With extensive retail experience, she works closely with The EPOS Bureau to implement technology solutions that support the shop's expansion while maintaining its traditional values.
Oliver Gurney
Business Owner
Co-owner of White House Farm Shop, Oliver manages the agricultural side of the family business. He collaborates with The EPOS Bureau to ensure technology implementations align with the farm's production capabilities and retail operations, supporting sustainable business growth in the competitive farm shop sector.
Peter Hannan
Founder
Established Hannan Meats in 1991, Peter brings decades of butchery expertise to his retail operations. As a long-standing client of The EPOS Bureau, he provides valuable sector insights that help shape the development of specialist food retail software solutions for independent traders.
Questions
What sectors does The EPOS Bureau specialise in?
We specialise in farm shops, hospitality venues, specialist food retailers (butchers, bakers, delicatessens), and garden centres across the UK and Ireland.
Do you offer integrated payment processing?
Yes, our EPOSPay system provides FCA-authorised payment processing integrated directly into our EPOS software for secure transactions.
What support hours do you provide?
Our technical support operates 7 days a week with extended weekday hours from 8:30am-6pm and weekend coverage until 5pm Saturday and 4pm Sunday.
Can I get financing for system implementation?
Yes, through our partnership with Liberis, we offer revenue finance options with quick approval times and flexible repayment terms based on card takings.
Do you provide stock management features?
Our real-time stock control system tracks inventory across locations, with alerts for low stock levels and integrated scale support for fresh produce operations.
