Business Details
21 Years
experience
Your Trusted IT Partner in Darlington
Caffe Marconi was established in April 2005 as a family-run IT consultancy based in Darlington, UK. With over 30 years of combined industry experience, we specialise in delivering tailored technology solutions that prioritise client needs. Our approach focuses on simplifying IT infrastructure through active listening and strategic implementation, ensuring systems enhance business operations rather than hinder them. We serve organisations of all sizes across the UK, from sole traders to large enterprises, with expertise in hardware, software, cybersecurity, and business support.Our commitment to continuous adaptation ensures clients benefit from the latest technological advancements while maintaining robust data protection standards. As Cyber Essentials accredited professionals, we help businesses strengthen their digital defences against evolving cyber threats. Our team's dedication to clear communication and jargon-free service has built long-term partnerships with clients who value reliability and technical excellence.
Services
Hardware Solutions
Software Integration
Cyber Security
Microsoft 365 Support
IT Auditing
Email Migration
Networking
Storage Solutions
Telephony
Bespoke Systems
Details
- Year established: 2005
Highlights and features
- We offer personalised IT solutions tailored to your business needs
- Our team has over 30 years of combined experience in IT consultancy
- Cyber Essentials accredited for proven cybersecurity expertise
- Family-run business with direct, jargon-free communication
- Nationwide service with local Darlington-based support
Associations and certifications
- Cyber Essentials
Services
IT Consultancy
Our IT consultancy service provides strategic guidance to optimise your technology infrastructure. We assess business requirements and implement solutions that improve efficiency while reducing technical barriers. With expertise across multiple sectors, we ensure your IT systems align with current industry standards and future growth plans. Our approach combines technical knowledge with practical implementation to deliver measurable business benefits.
Cyber Security
Comprehensive cyber security solutions protect your business from digital threats. We implement advanced security measures including Cyber Essentials accreditation, endpoint protection, and network monitoring. Our proactive approach identifies vulnerabilities before they become risks, while our training programs ensure staff understand security best practices. Regular audits maintain compliance with evolving data protection regulations.
Hardware Solutions
End-to-end hardware solutions covering procurement, installation, and maintenance. We recommend and implement reliable computing devices, networking infrastructure, and storage systems tailored to business requirements. Our services include network upgrades, VoIP telephony implementation, and scalable storage solutions that grow with your organisation's needs.
Microsoft 365 Support
Specialist Microsoft 365 implementation and support services ensure businesses maximise cloud productivity tools. We handle email migration, Teams configuration, and ongoing system management while maintaining robust security protocols. Our support covers application training, data backup, and integration with existing business processes.
Business Support
Proactive IT support packages prevent system downtime through regular maintenance and monitoring. Our services include helpdesk support, software troubleshooting, and strategic IT planning. We offer flexible support options tailored to business size and technical complexity, ensuring continuous system performance and rapid issue resolution.
People
Andrew Read
Managing Director
Andrew founded Caffe Marconi in 2005 after identifying a need for jargon-free IT support. With technical expertise dating back to the early 1980s, he specialises in simplifying complex technology solutions for business clients. His leadership focuses on maintaining the company's core values of reliability and customer-centric service.
Michelle Read
Office Manager
Co-founder Michelle Read has managed the company's operations since its establishment. Her responsibilities include financial management, HR, and ensuring smooth administrative processes. Her organisational skills contribute to the company's consistent service delivery across its UK-wide client base.
Eddie McGee
Senior IT Technician
Eddie has been with the company since 2007, bringing extensive IT experience dating back to the 1980s. His technical expertise covers network management, system diagnostics, and business continuity solutions. He combines methodical problem-solving with a client-focused approach to deliver effective IT support.
Daniel Read
IT Support Specialist
Daniel joined the team in 2023 with a decade of IT industry experience. Specialising in network infrastructure and system monitoring, he implements modern solutions for both physical and virtual environments. His technical proficiency ensures clients benefit from up-to-date IT implementations.
Questions
What IT services do you offer for small businesses?
We provide comprehensive IT support including hardware procurement, software implementation, cybersecurity measures, Microsoft 365 integration, and ongoing system maintenance tailored to small business requirements.
Are you Cyber Essentials accredited?
Yes, we support businesses through the Cyber Essentials accreditation process and implement the required security measures to protect against common cyber threats.
Do you support businesses outside Darlington?
While based in Darlington, we work with clients across the UK, delivering IT solutions to organisations of all sizes through both on-site and remote support.
How do you handle IT emergencies?
We offer standard business hour support with rapid response for critical issues. Emergency services outside these hours can be arranged through prior agreement.
Can you help with cloud migration?
Yes, we specialise in migrating businesses to cloud platforms like Microsoft 365, including email transition, data transfer, and staff training to ensure smooth adoption.
What makes your IT support different?
Our family-run business combines technical expertise with clear communication, avoiding jargon to deliver practical solutions that align with your specific business needs.
