Your Home, Your Future, Our Expertise
A Rich Heritage in Soft Furnishing Care
Pilgrim Payne boasts over 170 years of expertise in soft furnishing care, proudly upholding a tradition of meticulous craftsmanship and unwavering customer care. Founded by Mr. Pilgrim and Mr. Payne in 1850, our heritage speaks for itself. Today, we stand as London's leading upholstery cleaning and soft furnishing specialists, delighting clients across the capital and beyond.
Expert Services for Every Need
Our extensive range of services encompasses every aspect of soft furnishing care. We offer:
Curtain Cleaning: Breathe new life into your curtains with our meticulous cleaning process, ensuring vibrant colors and pristine fabric.
Upholstery Cleaning: Restore your beloved furniture to its former glory with our gentle yet effective cleaning methods.
Carpet Cleaning: Banish dirt and allergens from your carpets with our advanced cleaning technology, leaving them fresh and inviting.
Fine Carpet Cleaning: For delicate carpets, we utilize specialized techniques and products to restore their beauty and prolong their lifespan.
Rug Cleaning & Re-upholstery: We meticulously care for your rugs and upholstery, ensuring lasting beauty and pristine condition.
Curtain Making & Re-upholstery: From creating custom-made curtains to seamlessly reupholstering your furniture, our skilled professionals will revitalize your soft furnishings.
More Than Just Cleaning
At Pilgrim Payne, we take pride in exceeding expectations. Our eco-friendly practices and state-of-the-art equipment guarantee long-lasting results that protect both your furnishings and the environment.
Areas We Serve
From the bustling heart of London to the surrounding areas, we extend our expertise across the region. Our services are readily available in North London, East London, South London, West London, and beyond.
Choose Excellence, Choose Pilgrim Payne
With over a century and a half of experience under our belts, Pilgrim Payne is the trusted name in soft furnishing care. Our unwavering commitment to excellence, exceptional customer service, and environmental responsibility sets us apart.
Overview of Pilgrim Payne's Services
Positive Experiences
Many customers have praised Pilgrim Payne's services, citing excellent workmanship, professionalism, and friendly staff. Multiple reviewers have mentioned the efficient and courteous nature of the staff, including Ian, James, Gerry, and Kane. The company's ability to restore carpets, curtains, and upholstery to their original condition has been particularly praised.
Issues with Stain Removal and Communication
However, some customers have reported issues with stain removal and communication. One reviewer felt "swindled" after a stain reappeared on their carpet, while another was unhappy with the unexpected additional costs incurred during the cleaning process. There were also complaints about the lack of warning before the engineer arrived and the handling of payment and consent forms.
Rare Instances of Poor Service
A minority of customers have experienced poor service, including a curtain rail being pulled down during an in situ cleaning attempt, and a lack of resolution from the office staff.
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