Travel with Freedom, Travel with Confidence
At Freedom Insurance Services, we specialize in providing travel insurance solutions for individuals with pre-existing medical conditions. Our team of friendly, medically aware travel insurance agents are here to help you get the cover you need to travel with confidence. Since 2002, we've been dedicated to providing award-winning customer service and tailored insurance policies that cater to your specific needs.
Our Services
We offer a range of travel insurance policies designed to provide you with financial protection against unforeseen medical emergencies, trip cancellations, and travel-related incidents. Our policies are designed to respond to medical emergencies abroad, providing you with peace of mind when traveling to Europe or worldwide.
Our travel insurance policies include:
- Single Trip: Cover for a single trip, whether it's to Europe or worldwide, for up to 365 days.
- Annual Multi-Trip: A yearly policy that provides cover for multiple trips up to 31 or 45 days.
- Cruise: Specialized insurance for cruise travel, covering you for medical emergencies, cancellations, and other travel-related incidents.
- Staycations: Cover for those who prefer to stay closer to home, including UK and European trips.
Our Expertise
We understand the complexities of pre-existing medical conditions and the importance of medical screening and declaring these conditions accurately. Our team of experts is trained to guide you through the process, ensuring you receive the right level of cover for your specific needs.
Awards and Recognition
We're proud to have received the Feefo Platinum Trusted Service Award, a testament to our commitment to providing top-grade customer service. Our customers have also shared their experiences with us, praising our friendly and knowledgeable staff.
Charity Partnerships
At Freedom Insurance Services, we're committed to supporting medical charities throughout the UK. We believe in giving back to the community and supporting those who need it most.
Get a Quote
If you're ready to get a quote or have any questions about our travel insurance policies, please don't hesitate to contact us. You can call our UK contact centre on 01223 446 914, Monday to Friday, 9am to 5pm, or email us at services@freedominsure.co.uk.
Overall Experience
The majority of customers had a positive experience with the company, praising the helpful and courteous agents, easy quote process, and reasonable prices.
Positive Aspects
- Helpful and Courteous Agents: Many customers appreciated the exceptional telephone manner of the agents, who were polite, clear, and took time to listen to their needs.
- Easy Quote Process: The quote process was described as simple and quick, with agents providing clear information and enabling customers to purchase holiday insurance efficiently.
- Reasonable Prices: Several customers mentioned that the company offered quotes that were well below what other insurers wanted for the same cover.
Negative Aspects
- Refund Issues: One customer had a negative experience with the company, citing that they were only offered a 50% refund (later increased to 70%) despite not being covered and not having traveled yet.
- Claim Settlement: Another customer was unhappy with the company, stating that they took over four months to settle a claim that was not their responsibility.
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