Quality Timber Products, Sustainable Solutions, Built to Last
A Legacy of Quality Timber Products and Services
The Brookridge Group stands as a testament to over three decades of expertise in the world of timber. Born from humble beginnings as a timber importer, we have evolved into a diversified group offering a comprehensive collection of products and services across four distinct divisions.
Who we are and what we do.Our four key activities revolve around:
Brookridge Timber Ltd: Leading timber importer in the South West, specializing in construction, agricultural, and joinery timber.
Brookridge Timber Products Ltd: Home to Brookclad; a diverse range of timber cladding options.
Blackdown Buildings Ltd: Offers a comprehensive design, supply, and installation service for equestrian, agricultural, and standard timber buildings.
Ecowood Pellets Ltd: Premier UK distributor of wood pellets, providing an environmentally friendly and renewable fuel and bedding solution.
A Focus on Sustainability and Quality
Our commitment to sustainability is deeply rooted in our practices. We prioritize environmentally sourced timber products across all our divisions. Our quality control standards are equally stringent, ensuring that every piece of wood we produce or import meets the highest industry standards.
Exceptional Customer Service
At The Brookridge Group, we pride ourselves on delivering exceptional customer service. Our dedicated team is always ready to assist and offer personalized guidance on all your timber needs.
Our Values
Our core values underpin everything we do:
- Sustainability: Respect for the environment and responsible resource utilization.
- Quality: Delivering exceptional products and services that consistently surpass expectations.
- Innovation: Continuous improvement and development of new and efficient solutions.
- Integrity: Conducting business with transparency and ethical practices.
- Customer Focus: Building lasting relationships with our customers through personalized service and solutions.
Satisfactory Experience
The majority of reviews for this business are overwhelmingly positive, praising the quality of their products and services. Product Range boasts great reviews, with many customers appreciating the variety of timber and building materials available. The Price is also commended, with customers finding it reasonable for the quality and quantity of products offered. Customer Service is another area where the business excels, with many customers reporting excellent communication and a hassle-free experience.
Consistency and Reliability
One reviewer, Kate Stamps, mentions that the business has regular customers, indicating a level of consistency and reliability. Chris Bohr also praises the business's Covid planning, which suggests that they have taken extra precautions to ensure a smooth and safe shopping experience during these unprecedented times.
Room for Improvement
However, one reviewer, Andy Giles, had a starkly contrasting experience, giving the business a low rating and expressing frustration with the absence of phone support. He feels that it would be better if the business notified customers of their lack of availability rather than leaving them to hang up.
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