Established in 2001, Rentguard is a leading specialist in insurance solutions for the residential and commercial lettings market. We partner with brokers, letting agents, and independent financial advisors throughout the UK to provide comprehensive insurance products at competitive prices.
Our Commitment to Excellence
With over 18 million in annual gross written premiums and coverage for over 100,000 individuals, we have established a reputation for excellence in customer service, product development, and ethical practices. We prioritize:
- Rapid claims handling: Efficiently resolving all customer issues.
- Prompt resolution: Addressing queries and transactions efficiently.
- Alternative contact methods: Offering multiple ways to connect with us.
- One-stop solution: Providing all landlord needs in one place.
- Value-for-money products: Offering competitive and tailored insurance solutions.
Comprehensive Insurance Solutions
Rentguard offers a comprehensive range of specialist insurance products specifically designed for the lettings market. These include:
- Residential Landlord Insurance: Comprehensive coverage for landlords of residential properties.
- Home Insurance: Protection for private landlords' own homes.
- Home Plus Insurance: Enhanced cover for landlords with additional liability protection.
- Commercial Property Insurance: Comprehensive insurance for commercial properties let to tenants.
- Tenants Contents Insurance: Protection for tenants' belongings.
- Tenant Referencing: Landlord protection against negligent tenants.
- Rent & Legal Protection Insurance: Financial support in the event of rent arrears or legal disputes.
- UK Holiday Home Insurance: Specific coverage for holiday lets.
Partnership and Collaboration
We believe in building strong relationships with our partners. Our dedicated team works closely with brokers, agents, and clients to understand their unique needs and provide tailored insurance solutions. We value open communication, transparency, and a collaborative approach to ensure the best possible experience for our clients.
Company Performance and Service
The company's performance and service have been heavily criticized by most reviewers. Many have expressed frustration with the company's slow and unresponsive service, with some experiencing long wait times, unanswered calls, and unhelpful customer service representatives. Several reviewers have also reported issues with the company's communication, including poor email communication and a lack of updates on applications.
Challenges with Applications and Referencing
Many reviewers have struggled with the company's application and referencing processes. Some have reported difficulties with submitting documents, only to be asked for the same documents multiple times. Others have experienced delays in the referencing process, with some even being rejected due to the company's mistakes.
Negative Experiences
Several reviewers have reported negative experiences with the company, including being hung up on, being ignored, and being given poor excuses for the company's mistakes. Some have also reported being overcharged or charged for services they did not receive.
Positive Experiences
A few reviewers have reported positive experiences with the company, including helpful customer service representatives and smooth application processes.
Key Issues
- Slow and unresponsive service
- Poor communication and lack of updates
- Challenges with application and referencing processes
- Delays and mistakes in the referencing process
- Negative experiences with customer service representatives
- Overcharging and poor value for money
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