Exceeding expectations, one piece of furniture at a time
Founded over 30 years ago, Julian Bowen has established itself as a leading provider of integrated furniture solutions in the United Kingdom. We take great pride in our exceptional quality, outstanding value, and award-winning customer service. Our extensive range of products spans bedroom beds, children's furniture, living and dining solutions, upholstery, and mattresses, catering to a diverse array of styles, price points, and settings.
At Julian Bowen, we remain steadfast in our commitment to offering top-notch quality, style, durability, and value for money across all our offerings. As we continue to expand the breadth of our product range, we ensure that each item adheres to the core principles that have driven our business from its inception. Our team is dedicated to providing our customers with a seamless experience, from the initial design stage to the final doorstep delivery.
Our Products and Services
*Bedroom Beds and Furniture:* Our bedroom collections encompass a wide variety of styles, materials, and finishes, including fabric beds, wooden beds, metal beds, oak beds, painted beds, and bunk beds. Additionally, we provide complementary bedroom furniture, such as dressing tables, mirrors, blanket boxes, chests, wardrobes, and bedsides.
*Children's Furniture:* Our children's furniture range consists of high sleepers, low sleepers, mid sleepers, novelty beds, bunk beds, daybeds, single beds, stopover beds, and underbeds/storage drawers. We also offer an array of children's occasional furniture including cots, nursery furniture, and various storage solutions.
*Living and Dining Furniture:* Our living and dining collections feature bar stools, bookcases, coffee tables, console tables, dining chairs, dining sets, dining tables, lamp tables, large cabinets, mirrors, nesting tables, sideboards, and TV units.
*Upholstery:* Our upholstery range comprises armchairs, occasional chairs, ottomans, rise & recline chairs, sofabeds, and sofas, allowing customers to find the perfect pieces that complement their style and space.
*Mattresses:* Our mattress range includes the Capsule Collection, which consists of various models such as the 2000 Box Top Mattress, 3000 Pillow Top Mattress, Capsule Cool Mattress, Capsule Elite Pocket Mattress, Capsule Essentials Mattress, Capsule Gel Luxury Mattress, Memory Pocket Capsule Mattress, Memory Roll-up Mattress Capsule, Orthopaedic Mattress Capsule, and Reflex Roll-up Mattress.
Customer Commitment and Recognition
Customer satisfaction is of paramount importance at Julian Bowen. We are honoured to have received numerous awards and accolades from our customers over the years, reflecting our commitment to exceeding expectations and continuously investing in our business across all areas.
Quality and Durability Issues
Reviews from Sadie Burgin and Melony Buchanan raise concerns about the quality and durability of Julian Bowen's products. Sadie Burgin purchased a mattress from the company which had a sharp piece of wood inside, causing a risk to her safety and that of her child. Melony Buchanan bought a bunk bed which was 50% damaged and received poor customer service from Julian Bowen, with replacement parts being offered instead of a full replacement.
Customer Service
On the other hand, reviews from Abode Mortgages Limited, Dave Wyatt, Cheryl Barker, Ross Davison, and Aafc praise the customer service provided by Julian Bowen. Abode Mortgages Limited experienced a minor issue with a dressing table, which was resolved quickly and efficiently by the company's customer care team. Dave Wyatt's damaged tub chair was replaced promptly, and Amy from Julian Bowen was "fantastic". Cheryl Barker, Ross Davison, and Aafc also received good customer service, with orders being fulfilled efficiently and issues being resolved promptly.
Assembly and Delivery
Some reviews mention issues with assembly and delivery. Melony Buchanan had to dismantle her existing bunk bed only to be told that the replacement bed would arrive several days later than expected. The courier's failure to deliver the bed on time led to several nights of sleeping on the floor for Melony's children. In contrast, Aafc reported a positive delivery experience, with two friendly delivery team members arriving at their door.
Product Quality and Recommendations
Overall, reviews suggest that Julian Bowen's products are varied in terms of quality. While some reviewers have experienced issues with sharp objects and poor build quality, others have been pleased with the quality of their products. Many reviewers have been satisfied with the customer service provided by the company and would recommend Julian Bowen to others.
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