Expert advice, exceptional service, and products that warm your heart
Ignite Stoves & Fireplaces, based in the heart of Lincolnshire, is a leading provider of top-quality stove and fireplace solutions. From the initial site survey to product selection, expert installation, and after-sales maintenance, our dedicated team of professionals offers unparalleled service to our clients. Our mission is to ensure that your experience with us is seamless, enjoyable, and ultimately, highly satisfying.
Our Services
At Ignite Stoves & Fireplaces, we take pride in offering a comprehensive range of services to cater to your unique needs. These services include:
1. *Free Initial Site Survey:* Our expert team will visit your property to assess and discuss your requirements, providing professional guidance and recommendations. This service is entirely free of charge, ensuring that you can make informed decisions without incurring any costs.
2. *Product Choice:* We offer an extensive range of the finest British and Scandinavian Wood Burning and Multi Fuel Stoves. Our diverse collection ensures that we can cater to various style preferences, installation settings, and budgets. From traditional Inglenook Wood Stoves with Beam to multi-room convection guillotine wood burning stoves, we have nearly everything covered.
3. *Installation:* Every installation we carry out is performed by our own in-house professional team of engineers. This gives us complete control over the finish of your installation, ensuring that it consistently meets our high standards. Furthermore, it offers you peace of mind, knowing that your installation is being handled by experts.
4. *After-Sales Maintenance:* We have our own in-house after-sales maintenance engineer, ensuring that your stove is looked after and at peak performance for years to come. This commitment to after-sales service underscores our dedication to customer satisfaction and the longevity of our products.
Our Exclusive Offerings
We exclusively offer products from leading British and Scandinavian manufacturers such as Charnwood, Woodwarm, Contura, Rais, and Stuv. This unique partnership allows us to provide you with exceptional quality, innovation, and design, setting us apart in the market.
Our Team
Our team at Ignite Stoves & Fireplaces is our greatest asset. Comprising skilled engineers, knowledgeable sales personnel, and dedicated after-sales support, our team works tirelessly to ensure that your experience with us is exceptional. We believe in fostering a culture of friendly service, expert guidance, and unwavering commitment to quality.
Visit Our Showroom
We invite you to visit our showroom in the picturesque village of Welton. Here, you can explore our wide range of working stoves, discuss your requirements with our professional staff, and enjoy a complimentary cup of coffee. With ample free parking and a welcoming environment, visiting our showroom is an enjoyable and informative experience.
Poor Customer Service and Communication Issues
Some customers have reported poor customer service and communication issues with Ignite Stoves & Fireplaces. Elle Wade, who gave the company a 1-star rating, was disappointed with their stove and service. The communication from the salesman was unclear, and they were not informed about the flue being designed to come out the back of the stove. The company offered to rectify the issue but would have still charged them a significant amount of money. Additionally, the colour of the stove was not what they had expected, as it was spray-painted cream instead of the sample colour they saw in the showroom. The workmen who installed the stove were polite and left the site tidy, but the poor communication and customer service let them down.
Good Installation and Customer Service
On the other hand, most customers have reported positive experiences with Ignite Stoves & Fireplaces. Many reviewers have praised the company's professional and attentive service, quality of workmanship, and attention to detail. Gavin Russell, M. Strickers, Laura Green, Sue Unwin, Judith Duxbury, Janice Turner, Tobias Singleton, Shaz Gee, Vincent Gilman-Abel, and Diane all gave the company 5-star ratings and reported being extremely satisfied with the installation process. The reviewers praised the company's ability to turn up on time, provide good advice, and complete the job to a high standard.
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