Enhance Your Beauty, Elevate Your Wellbeing
FlatHomes is a family-run business with a rich history of serving the property needs of Cardiff and Penarth. Established in 2000, our company has been built on the values of trust, reliability, and expertise. We pride ourselves on providing a comprehensive range of services to our clients, from property sales and rentals to property management and maintenance.
Our History
Founded by Gwilym Rees, a private landlord, our business started as a small operation helping independent landlords find tenants for their vacant properties. Over the years, we have expanded our services to cover all aspects of property, including sales, rentals, valuations, and more.
Why Choose FlatHomes?
At FlatHomes, we understand the importance of working with a reputable and experienced agent. With over two decades of industry knowledge, our team is dedicated to delivering exceptional service, ensuring that our clients achieve their property goals. We pride ourselves on our professionalism, flexibility, and local expertise, making us the go-to agent for property services in Cardiff and surrounding areas.
Our Services
- Sales: We offer a comprehensive sales service, assisting buyers and sellers in navigating the property market. Our local knowledge and expertise ensure a smooth and stress-free transaction.
- Rentals: Our rental services include finding the perfect tenant, handling rent collection, and providing maintenance and repairs. We work closely with landlords to ensure their properties are well-maintained and securely managed.
- Valuations: Our experienced valuers will assess your property's value, providing you with an accurate and informed opinion on its worth.
- Landlords: We cater to the needs of landlords, providing a range of services, including property management, rent collection, and maintenance.
What Our Clients Say
At FlatHomes, we take pride in our customer reviews and testimonials. Our clients praise our exceptional service, professionalism, and reliability. We strive to maintain the highest standards of customer service, ensuring that our clients receive the best possible experience when working with us.
News and Updates
Stay up-to-date with the latest property news and market trends in Cardiff and surrounding areas. We regularly publish news and updates on the industry, providing valuable insights and information to our clients and partners.
Excellent Customer Service
Flat Homes has received numerous positive reviews from satisfied customers. Reviewers have praised the agency's excellent customer service, professionalism, and efficiency. Many have mentioned that the agents, such as Jack, Sam, and Samantha, have gone above and beyond to help with property maintenance, communication, and rent-related issues.
Misleading Advertising and Poor Condition of Property
Unfortunately, some reviewers have had a poor experience with Flat Homes. One reviewer reported a dirty and unmaintained property, with used socks and tissues left behind by previous tenants. Another reviewer was left without power during the handover process and was promised postpaid utility connections, but instead found a pre-paid meter.
Staff Performance
The agents at Flat Homes have been praised for their professionalism, friendliness, and efficient work. Callum and Ismail were particularly commended for their excellent work in completing electrical maintenance tasks quickly and efficiently. On the other hand, one reviewer had a negative experience with the agency's customer service, reporting that agents were unresponsive and unclear about maintenance issues.
Recommendation
Flat Homes has received many positive reviews, with reviewers praising the agency's excellent customer service, professionalism, and efficiency. With a few exceptions, respondents have expressed overall satisfaction with the agency's performance.
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