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Welcome to McAlpine Grant Ilco Ltd (MGi), a company that has been specialising in the installation, maintenance, and servicing of cooling and heating units for properties throughout the UK since 1981. Our expertise spans across various business sectors, from domestic environments to complex Commercial, Retail, Banking, Industrial, Healthcare, and 'Mission Critical' locations. We take pride in our commitment to quality, reliability, and customer satisfaction, making us a trusted choice for air conditioning and heating solutions.
Our Services
At MGi, we offer a comprehensive range of services that cater to the needs of businesses, public organisations, and homeowners. These services include:
- Installation: We design and implement comfort cooling and heating systems for all environments, from factories and offices to mission-critical areas and prestigious buildings. We cater for completely new systems as well as redesigns or simple additions to your current facilities.
- Repair: Our team of engineers have the expertise and experience to handle a vast range of problems relating to air-conditioning, refrigeration, and heating. We are responsive and efficient problem solvers who provide cost-effective solutions.
- Servicing & Maintenance: We offer scheduled attendance where we commit to a program of agreed maintenance tasks throughout the year. This is backed up by our Central Help Desk which is available 24/7, ensuring a rapid response for unexpected instances.
- Facilities Management: We manage a wide range of buildings including office buildings, commercial units, laboratories, and multi-use buildings. This service is designed to ensure that all services are provided in an effective and professional manner, with compliance obligations met.
Our Expertise
Our team at MGi has over 150 years of combined experience within the building services industry. We offer the correct solution to almost any building services problem, ranging from routine maintenance of a single air-conditioning unit to the largest, most complex multi-service facilities. Our team is professional, dedicated, and committed to meeting your individual needs.
Why Choose Us?
When choosing a refrigeration installer, it's crucial to ensure reliable and efficient performance of your system. At MGi, we have built a reputation for our commitment to quality, reliability, and customer satisfaction. We offer a quick response to any site issue, with a promise to be on site within 48 hours of first communication. We understand the importance of every customer and work hard to provide the most cost-effective and efficient solution. Our team has the expertise and commitment to meet your individual needs, cementing a relationship that we hope will serve you well for years to come.
Summary of Reviews
Author: Eljon Shehu
Rating: 1 stars
Review: The customer had a negative experience with the service provider, as the staff member on the phone was rude and unprofessional. The customer felt judged and did not appreciate the lack of professionalism in the service.
Customer Feedback Analysis
Negative Feedback:
- The staff member on the phone was rude and unprofessional.
- The customer felt judged by the staff member.
- Lack of professionalism in the service provided.
Positive Feedback:
- NONE
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