Drive Away with Confidence
At U-Drive, we pride ourselves on providing professional service and great value self-drive car rental, van hire, truck rental, and minibus hire across the South West UK. With locations throughout Hampshire, Wiltshire, Dorset, Devon, Somerset, and Glamorgan, we strive to provide you with the best solution in vehicle hire.
Our Services
We offer a full range of hire services and rental options to cater to your needs. Whether you're looking for car rental, van hire, truck rental, or minibus hire, our modern fleet and competitive prices ensure that you get the best solution. Our online booking system makes it easy for you to search and book your desired vehicle at a convenient time.
We also offer short and long-term leasing options through our U-Lease service, as well as quality used vehicles for sale at our showroom. Additionally, our MOT and servicing facilities are available to ensure your vehicle is in top condition.
Our Commitment
At U-Drive, we are committed to providing you with exemplary service and ensuring that your experience with us is nothing less than professional. We have been shortlisted for the Employer of the Year Award 2024, and our team members, such as Ken Sheppard, have dedicated decades of service to ensuring our customers receive the best possible experience.
Our Locations
We have multiple locations across the South West UK, including Bristol, Exeter, Taunton, Yeovil, Cardiff, Dorchester, Weymouth, Fareham, Portsmouth, Wareham, Poole, Blandford, Bournemouth, Wimborne, Ferndown, Ringwood, Christchurch, Salisbury, and Southampton. You can find your local U-Drive hire centre and book online now.
Positive Experiences
The reviews highlighted the friendly and helpful staff, ease of booking, and good value for money. Some reviewers praised the staff for explaining the rental process clearly and efficiently. The vehicles were also found to be of good quality, and the deposit refund process was smooth in some cases.
Negative Experiences
However, many reviewers expressed frustration with the company's policies and practices. Some common issues included:
- Excessive charging for minor issues: Several reviewers were charged unfairly high amounts for minor issues such as leaving cardboard boxes in the van or having mud residue in the footwell.
- Lack of transparency and communication: Reviewers reported being charged for damages they did not cause, with no explanation or apology from the company.
- Poor customer service: Some reviewers experienced poor customer service, including being told that they were lying about not receiving a call, or being refused an apology for mistakes made by the company.
- Vehicle quality issues: Some reviewers reported issues with the vehicles, such as dodgy headlights and faulty repeaters.
- Bookings and availability issues: Reviewers reported being told that no vans were available despite having a confirmed booking, or being charged for bookings that were not fulfilled.
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